Energy & Utilities Program Navigator - Seasonal

Blue Mountain Action Council•Walla Walla, WA

1d•Hybrid

About The Position

The Seasonal Program Navigator plays a key role in supporting the Energy & Utilities Program during the high-demand winter season. This position provides direct client services, including intake, eligibility screening, application processing, and appointment scheduling for energy and utility assistance. The role also includes general administrative support, data entry, and coordination of services, with a strong emphasis on client interaction and support.

Requirements

High school diploma or GED
Two (2) years of experience in an office environment or client-facing role, preferably at a non-profit or human/social services agency
Strong commitment to BMAC’s mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.
Ability to provide excellent, culturally competent customer service and work well with staff, board of directors, and the community at large.
Ability to learn basics about all BMAC programs to properly refer callers and walk-in clients.
Ability to maintain calm under pressure and de-escalate difficult situations.
Excellent oral, written and comprehension skills in English and Spanish languages.
Proficiency in working with computer applications.
Strong organizational skills with a demonstrated ability to prioritize, pay attention to details, and manage and complete multiple projects.
Ability to write legibly.
Ability and willingness to learn new skills.
Ability to work in an open office setting and multitask with frequent interruptions.
Ability to adhere to a high degree of confidentiality and cultivate trust with large, diverse workforce.
Ability to exercise good judgement in evaluating situations and making decisions.
Strong analytical, initiative and collaboration skills with the proven ability to work in a self-directed manner, under pressure and tight deadlines.
Demonstrated ability to foster and maintain positive professional working relationships.

Nice To Haves

Associates degree in Human Services or related field
Intake and/or eligibility screening experience in social service setting
A working knowledge of issues and resources in relation to services for low-income families
Bilingual (English/Spanish)
Experience with Microsoft Office, Teams, SharePoint, and client management systems (such as CAP60)

Responsibilities

Respond to phone and in-person inquiries regarding energy and utility assistance programs.
Provide clear, compassionate guidance to clients navigating the application process.
Assist clients in completing applications and gathering required documentation.
Maintain confidentiality and professionalism in all client interactions.
Schedule eligibility appointments.
Review applications for completeness and accuracy.
Determine and document eligibility based on program guidelines.
Determine levels of payment and notify applicants of determination.
Process purchase orders and ensure timely data entry into required systems.
Refer to other BMAC programs (such as Weatherization) and local resources as needed to provide holistic client support.
Maintain organized eligibility information and client files.
Support the preparation of periodic reports and documentation.
Perform general office duties including filing, scanning, and database management.
Collaborate with team members to ensure smooth program operations.
Generate monthly reports as required.
May audit or review co-worker files for accuracy as needed.
Provide assistance in the implementation of outreach activities in the community.
Serve as program lead when needed and as directed in the absence of Program Director.
Participate in team meetings and trainings.
Perform other related duties as assigned.