NAVIGATOR-REST Program

Interfaith Works • Olympia, WA

1d • Onsite

About The Position

The Navigation Team serves a wide range of functions, including advocacy, case management, and peer counseling, to increase social inclusion and retention in social services. We work under a variety of funding sources to prioritize serving single adults with the highest needs who struggle to navigate institutional resources. The Navigation Team is dedicated to providing a bridge to more traditional services as an act of social justice and as a platform for strengthening community agency.

The Interfaith Works REST program is a partnership between Interfaith Works, Providence St. Peter Hospital, and Multicare Capital Medical Center. The project provides 6 dedicated 24/7 shelter beds complete with wrap-around case management, hygiene services, and meals. The program is designed to offer patients experiencing homelessness the opportunity for additional time to heal from their acute medical issue, post-acute care, or acute flare-up of chronic health conditions. When referred by the appropriate healthcare provider staff, REST will provide a short- term (generally 30 to 90 days), safe, resource-rich environment in which to recover while engaging in community health support services to address basic needs, connection to primary care, and housing resources.

Requirements

• Ability to read and interpret documents.
• Ability to write routine reports and correspondence. Must be able to communicate effectively both verbally and in writing to all levels of the organization.
• Have the ability to follow through with job commitment.
• Competency and familiarity with Google Suite and can navigate CaseWorthy case management software.
• Have the ability to work independently and as part of a team.
• Demonstrate the necessary attitudes, knowledge, skills, willingness, and self-awareness to deliver culturally competent services and work effectively in a multicultural environment with a variety of situations. In particular, addressing and interrupting oppression in all forms on an ongoing basis.
• Ability to work effectively with participants displaying a varying range of social behaviors.
• Ability to perform light administrative duties.
• Must already have or be able to obtain a Certified Peer Counselor certification six months from hire.
• Ability to communicate and work effectively with diverse populations.
• Must comply with all HIPAA requirements and can maintain total confidentiality regarding referral-disclosed information about a referral that may be shared with you in confidence, especially regarding protected health information.
• Must maintain positive and respectful relationships with our community partners and other community resources.
• Must be a good communicator, both written and verbal, a good listener, and maintain kindness within often unpredictable dynamics.
• Must maintain positive and respectful relationships with our community partners and other community resources.
• Have the ability to meet our participants "where they are at" without judgment or prejudice.
• Have flexibility, creativity, and the resourcefulness to think outside the box.
• Have a valid Washington State driver's license and access to reliable transportation, and be able to arrive on time each day. Must have the willingness to drive participants to appointments.
• All applicants must have the ability to pass a required background check through the Washington State Patrol, in addition to being fingerprinted for the purposes of serving vulnerable adults.
• Must have a working phone for communication
• Ability to work extended hours when required.
• Demonstrated dependability, maturity, and initiative. Ability to handle crises and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems, and changes in an ever-changing and occasionally stressful environment.
• Ability to balance program expenses and have relevant awareness of budget expenditures.
• Be responsive, strengths-based, aware of personal biases, and uphold professional boundaries. Support and aid in the growth and development of a tenant's sense of belonging, self-worth, independence, and confidence in reaching goals.
• Support and uphold the mission, vision and philosophical foundation of all IW HS programs.
• Availability to work weekends and willingness to offer coverage for other members of the team.
• No educational requirement.
• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.
• Must successfully pass required background checks before an offer of employment.
• Must already have or be able to obtain a Certified Peer Counselor certification within six months of hire.
• Must have a valid state driver’s license and be willing to disclose driving record.
• The job frequently requires standing, walking, using hands, reaching, climbing and stooping on a consistent basis. Occasional tasks may include kneeling, crouching and/or crawling.
• Tasks require precision and dexterity, such as cleaning or operating equipment that requires good hand-eye coordination frequently.
• Must have the ability to communicate effectively, both verbally and in writing to all levels of the organization including vendors and contractors.
• May be required to climb ladders, work at heights, or in closed spaces which may require specific safety training.

Nice To Haves

• Preferred CPSS certification
• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

Responsibilities

• Work independently and as part of a team 5 days a week, providing support to REST participants within Interfaith Works Unity Commons Shelter.
• Perform weekly progress evaluations for all REST participants regarding their perceived medical stability and progress.
• Respond to and bottom-line all REST participant-related crises, including mental health and medical emergencies.
• Maintain updated documents regarding REST referrals and updated availability for respite beds.
• Assist patients in coordinating aftercare and relevant housing placements when available within their 30-day stay.
• Coordinate with Providence Home Health workers, in-home caregivers, visiting providers, the Providence Street Medical Team, and community-based volunteers to visit with and support REST guests.
• Field referrals and closely follow the structures of intake acceptance when accepting guests into the REST program.
• Maintain phone communications with REST clients and community partners during work hours and/or when off-site.
• Assist in maintaining a clean and safe environment for REST guests. This includes potentially handling biowaste and responding to incontinence.
• Attend all required continued education trainings, monthly supervision, as well as case conferencing and operations meetings.
• Hold strict and clear boundaries on discharge requirements for admission to the REST program.
• Maintain positive and collaborative relationships with Providence, Multicare, and other community partners.
• Maintain close communication with other members of the IW team, including on-site managers, REST staff, and other Nav Team members.
• Manage paperwork requirements in a neat and timely manner.
• Comply with and maintain current knowledge of grant and program requirements.
• Maintain up-to-date knowledge of community resources and appropriate care-giving support options and referrals.
• Provide medical care, follow-up navigation, and coordination of services with REST guests.
• Grow and support the development of a diverse and highly skilled Navigation Team Unit that is responsive to the needs of our clients and IW’s shared goals.

Benefits

• Holidays – IW has 10 recognized holidays
• Medical, Dental, Vision Insurance - Free for employees working 25 hours and above (Begins on the 1st day of the month following 60-day probation)
• PTO (paid time off) – 9 hours for every 80 hours worked
• Training and Career Development Program
• Access to free mental health counseling

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed