(Philadelphia) Energy Efficiency Account Manager

Energy Infrastructure Partners LLC • Philadelphia, PA

1d • $60,000 - $80,000 • Hybrid

About The Position

Energy Infrastructure Partners LLC (EIP) is seeking an Account Manager to support its client in Philadelphia, Pennsylvania. The role works directly with commercial and industrial customers to help them understand, pursue, and complete energy efficiency projects through non-residential energy efficiency programs. The Account Manager builds customer relationships and guides participants from initial engagement through project development and program participation.

The role coordinates with engineering, outreach, and program operations teams to explain program offerings and recommendations, arrange services and follow-up, and help move opportunities toward implementation. It maintains accurate customer and project records, gathers feedback, supports outreach events, and reports on account activity and project progress. The position reports to the EIP Program Manager and is hybrid, with at least three in-office days per week on Tuesday, Wednesday, and Thursday.

Requirements

• Bachelor’s degree in business, marketing, communications, environmental studies, energy, or a related field, or equivalent relevant experience.
• At least 3 years of experience in account management, customer relationship management, sales, outreach, program delivery, or a related client-facing role; energy efficiency, utilities, or clean energy experience is preferred.
• Excellent verbal and written communication skills, including the ability to explain program offerings and technical concepts clearly and persuasively.
• Ability to establish and maintain productive relationships with customers and stakeholders across a range of sectors.
• Strong organization and attention to detail, with the ability to manage multiple customer accounts and priorities.
• Ability to provide responsive, professional, solutions-oriented customer support.
• Proficiency with Microsoft Office and experience using CRM systems, spreadsheets, and other customer or project tracking tools.
• Commitment to sustainability, energy efficiency, and high-quality service.

Nice To Haves

• Experience in utility-sponsored energy efficiency programs, demand-side management, clean energy, or a related field.
• Experience working with commercial, industrial, institutional, healthcare, education, or public-sector customers.
• General understanding of building systems, energy efficiency opportunities, incentives, or project implementation processes.
• Experience working with contractors, consultants, vendors, or trade ally networks.
• Familiarity with the Pennsylvania market and the needs of non-residential customer segments.

Responsibilities

• Build and maintain relationships with commercial and industrial customers, trade allies, and other stakeholders.
• Guide customers through available services, program requirements, energy-saving opportunities, and recommended next steps.
• Coordinate with engineers and technical staff to communicate audit findings, project recommendations, and implementation pathways.
• Follow up on customer opportunities, track progress, address questions, and help move projects from interest to action.
• Coordinate scheduling, follow-up, and communication for energy assessments, technical assistance, and other program services.
• Document customer interactions, project status, outreach activities, and program milestones in CRM and other tracking systems.
• Support workshops, webinars, meetings, trade events, and other program-awareness activities.
• Gather customer feedback about barriers, interests, and service experience to help improve program delivery.
• Collaborate with outreach staff, engineers, program managers, and administrative staff to support aligned communication and program execution.
• Report account activity, pipeline status, customer engagement, and project progress to program leadership.

Benefits

• Competitive base salary of $60,000–$80,000, commensurate with experience and qualifications.
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• Dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level