Energy Client Engagement Specialist

Kitsap Community Resources•Bremerton, WA

4d•$21 - $21•Onsite

About The Position

This is a great opportunity to be the face of the Kitsap Community Resources Energy Department and work directly with Kitsap County residents in need of energy assistance. The Energy Assistance program assists income-eligible renters and homeowners by providing financial assistance to pay their electric, natural gas, oil, propane, and wood. You can go home knowing you helped members of the Kitsap County community! This position is responsible for scheduling clients for all of KCR’s Energy Assistance Programs and file maintenance. This position works directly with individuals seeking assistance with their energy bills, we work with vulnerable and low-income populations. This position provides urgent relief for a high volume of clients on a daily basis.

Requirements

High School Diploma or GED plus 2.5 years’ experience in the clerical field preferred.
Bi-lingual Spanish or other language preferred.
De-escalation skills and conflict management preferred.
Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.
Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).
Ability to follow instructions.
Demonstrates the ability to complete work with attention to detail and accuracy.
Familiar with Windows based programs.
Demonstrates ability to interact directly with low-income households and community partners.
Demonstrates empathy and works compassionately with the socio-economic problems and needs of low-income populations.
Demonstrates articulate written and verbal communication.

Responsibilities

Ensure compliance with KCR Polices & Procedures.
Report to and accepts assignments from the Energy Program Coordinator and Energy Program Manager.
Answers email and phone calls in a timely and professional manner, and routes calls when necessary.
Performs general administrative tasks including faxing, scanning, and maintaining client files, sorts and distributes mail.
Schedules and tracks appointments and informs clients of other community services.
Completes preliminary screening of potentially eligible clients for all Energy Programs and obtains accurate documentation.
Prints all computer-designed forms used by the Energy Department.
Pulls and files back client files for scheduled appointments and establishes holds on accounts when necessary.
Sends out applications to homebound, disabled, and mail-in applicants.
Covers the main front lobby desk as needed, such as if someone calls out and relieves the front desk person for breaks and lunches.
Attends and participates in program and agency staff meetings, conferences, and training sessions.

Benefits

paid time off for vacation, sick days, and holidays
100% employer-paid medical, dental, vision, life, and disability coverage for employees
6.5% employer contribution to 401K after the first year
access to employee assistance
wellness initiatives
professional growth and development training programs
Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.
100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)
6.5% Employer Contribution to 401K after first 12-18 months of employment
Employee Assistance Program
Employee Wellness Program
Employee Growth & Development Training Programs