Client Engagement Specialist

Potomac Community Services•Hagerstown, MD

5d•Onsite

About The Position

Potomac Community Services has been serving individuals with mental health needs in person and in community for 25 years. The Client Engagement Specialist (CES) is responsible for processing client referrals, ensuring eligibility for services, and providing detailed information about programs and referral processes. Working independently according to COMAR 10.09.45 and 10.09.90, the CES completes initial assessments for adults and children with mental health diagnoses. They assist clients in setting treatment goals and ensure smooth transmission of paperwork and pertinent information to assigned staff. This position is a blend of office and community work. Potomac Community Services embraces workplace diversity and is committed to attracting and developing an engaged and inclusive workforce. Individuals seeking career opportunities are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status.

Requirements

Bachelor’s degree in human services or a relevant field
Minimum of 3 years of experience in behavioral health working with adults, children, youth and/or families
Ability to work independently and collaboratively with co-workers
Ability to assess needs and concerns while adapting accordingly and reporting pertinent details to direct supervisor
Professional with excellent interpersonal skills and excellent communication skills, both written and verbal
Willing to work schedule according to the needs of the agency
Strives for excellence and is eager to obtain knowledge about the job and community resources
Ability to receive constructive feedback
Technical aptitude for utilizing computers, software (Shared Village, Paylocity), phone applications and online resources
Possesses a valid driver’s license and auto insurance with dependable means of transportation
Maintaining a safe driving record and self-awareness for safety purposes
Demonstrates critical thinking and problem-solving when prioritizing the weekly schedule
Reliably commute or planning to relocate to Hagerstown, MD 21740 before starting work (Required)
Driver's License (Required)

Nice To Haves

May substitute additional experience for education or additional education for experience
Higher salary if with a master's degree

Responsibilities

Processing client referrals
Ensuring eligibility for services
Providing detailed information about programs and referral processes
Completing initial assessments for adults and children with mental health diagnoses
Assisting clients in setting treatment goals
Ensuring smooth transmission of paperwork and pertinent information to assigned staff