Client Engagement Specialist
About The Position
The Client Engagement Specialist (CES) is responsible for processing client referrals, ensuring eligibility for services, and providing detailed information about programs and referral processes. Working independently according to COMAR 10.09.45 and 10.09.90, the CES completes initial assessments for adults and children with mental health diagnoses. They assist clients in setting treatment goals and ensure smooth transmission of paperwork and pertinent information to assigned staff. This position is a blend of office and community work. Potomac Community Services has been serving individuals with mental health needs in person and in community for 25 years, meeting people where they are and working alongside them to help them achieve their goals and sustainable independence.
Requirements
- Bachelor’s degree in human services or a relevant field
- Minimum of 3 years of experience in behavioral health working with adults, children, youth and/or families
- Ability to work independently and collaboratively with co-workers
- Ability to assess needs and concerns while adapting accordingly and reporting pertinent details to direct supervisor
- Excellent interpersonal skills and excellent communication skills, both written and verbal
- Willing to work schedule according to the needs of the agency
- Eager to obtain knowledge about the job and community resources
- Ability to receive constructive feedback
- Technical aptitude for utilizing computers, software (Shared Village, Paylocity), phone applications and online resources
- Possesses a valid driver’s license and auto insurance with dependable means of transportation
- Maintaining a safe driving record and self-awareness for safety purposes
- Demonstrates critical thinking and problem-solving when prioritizing the weekly schedule
Nice To Haves
- May substitute additional experience for education or additional education for experience
Responsibilities
- Processing client referrals
- Ensuring eligibility for services
- Providing detailed information about programs and referral processes
- Completing initial assessments for adults and children with mental health diagnoses
- Assisting clients in setting treatment goals
- Ensuring smooth transmission of paperwork and pertinent information to assigned staff
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
