Energy Assistance Worker - Westmoreland County Assistance Office

Commonwealth of Pennsylvania•Westmoreland County, PA

1d•Hybrid

About The Position

The Energy Assistance Worker supports households applying for and receiving heating assistance through the Low-Income Home Energy Assistance Program (LIHEAP). The role reviews applications, verifies information, helps resolve crises, and provides quality customer service to applicants. The position is based in a controlled office environment, with possible part-time telework from an approved location in Pennsylvania if eligible. Employees may be reassigned to other work sites within the county when operational needs require it. This is a full-time seasonal position that typically lasts 6–8 months during the fall and winter. The regular schedule is Monday through Friday, 8:30 AM to 5:00 PM, with a 60-minute lunch; hours may change based on operational needs. Travel and overtime may be required as needed. The role is with the Department of Human Services at the Westmoreland County Assistance Office.

Requirements

Two years of experience in general office work that included interviewing the public, or an equivalent combination of experience and training.
Meet the Pennsylvania residency requirement.
Be able to perform the essential job functions.
Pass a background investigation and submit criminal history reports following a conditional offer of employment.

Nice To Haves

Applicants who live within Westmoreland County may receive hiring preference.

Responsibilities

Interview applicants to collect information and determine eligibility for heating assistance.
Verify income, utility expenses, and other required information.
Process applications by entering data, reviewing electronic files, and checking computer results for accuracy.
Contact vendors to confirm benefits and arrange fuel deliveries.
Answer questions, assist with applications, and explain program requirements.
Use computers and office equipment to complete daily work assignments.