Income Maintenance Caseworker - Bedford County Assistance Office

Commonwealth of Pennsylvania • Bedford County, PA

4d • Hybrid

About The Position

The Income Maintenance Caseworker role with the Department of Human Services (DHS) gives you the chance to lift up your community in a meaningful way. Each day brings important conversations with people who are looking for clear guidance and renewed hope. Your steady focus and strong ability to recommend solutions can help families move toward greater stability and confidence. Join the Bedford County Assistance Office (CAO) and build a rewarding career that makes a real and lasting difference for others.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• Meet the PA residency requirement.
• Able to perform essential job functions.
• Submission of criminal history reports (conditional offer of employment).
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment (for access to Federal Tax Information).

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Bedford County.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Conduct phone and in-person interviews to gather information and understand customer circumstances
• Interpret and apply state and federal regulations to ensure accurate case decisions
• Enter information into automated systems and perform manual calculations for case processing
• Write clear and thorough case comments to record changes and document decisions
• Complete all assigned work within required timeframes and established procedures

Benefits

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Overtime and travel as operationally necessary
• This position may be eligible to telework part time.
• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level