Income Maintenance Caseworker - Delaware County Assistance Office

Commonwealth of Pennsylvania • Delaware County, PA

1d • Hybrid

About The Position

The Income Maintenance Caseworker works for the Delaware County Assistance Office, helping customers apply for essential assistance programs. The role determines eligibility, provides clear guidance, and completes accurate, timely casework. After an eight-week Income Maintenance Standard Training Program (IMSTP), duties are performed in an office setting.

The position is full-time, 37.5 hours per week, normally Monday through Friday from 8:30 AM to 5:00 PM, with a 30-minute lunch. The schedule may change based on operational needs. Overtime and travel may be required as operationally necessary. The position may be eligible for part-time telework from an approved location within Pennsylvania, subject to having a securely configured high-speed internet connection and to operational changes; employees unable to telework may report to the Delaware CAO headquarters. Duties are performed in a controlled office environment, and reassignment to other work sites may occur due to operational needs.

New Commonwealth of Pennsylvania employees selected for the position start at an annual salary of $53,008. Applicants must meet Pennsylvania residency requirements and be able to perform essential job functions. A conditional offer requires satisfactory criminal history reports and an enhanced background check because the position has access to Federal Tax Information. The enhanced check includes a fingerprint-based federal records check, Pennsylvania State Police clearance, local law-enforcement checks for places lived, worked, or attended school within the past five years, and citizenship/residency verification.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
• Applicants may meet the educational requirement when within three months of graduating with a qualifying degree.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass the required background investigation, including an enhanced check required for access to Federal Tax Information.
• If claiming education toward minimum requirements, attach college transcripts to the application; unofficial transcripts are acceptable.

Nice To Haves

• Hiring preference may be given to candidates who live within Delaware County.

Responsibilities

• Evaluate applications and determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Interpret and apply state and federal regulations to make accurate case decisions.
• Enter information into automated systems and perform manual calculations for case processing.
• Write clear and thorough case comments to record changes and document decisions.
• Complete assigned work within required timeframes and established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level