Manager, Retail Tech Endpoints NAM + LATAM

Pandora•New York, NY

17h•$131,000 - $162,000

About The Position

Pandora is seeking an experienced Endpoints & Network Operations Manager to lead and transform retail technology hardware and network operations across North America and Latin America. The role covers mature and rapidly growing markets and is responsible for the strategy, governance, and operational delivery of store hardware and network services. The manager will build a predictable, high-performing endpoint and network operation; develop disciplined, data-driven hardware lifecycle management; and consolidate regional telecom and internet service providers into a globally governed setup with strategic partners. The role will drive operational excellence across purchasing, warehousing, deployment, installation, support, and refresh of critical store technology. The manager will work with the counterpart leading EMEA and APAC to establish a globally consistent operating model for Retail Technology Infrastructure.

Requirements

At least 5 years of experience in a relevant position.
Extensive experience in IT infrastructure, end-user hardware, network operations, retail technology, or similar disciplines.
Experience leading large-scale operational transformation programs.
Strong understanding of endpoint management, hardware lifecycle management, and network operations.
Experience managing global vendors and outsourced service providers.
Proven budget ownership and financial management experience.
A track record of creating operational stability while driving change.
Strong stakeholder management skills across business, technology, and supplier organizations.
Experience working in international and multicultural environments.

Nice To Haves

Experience in retail or consumer-facing businesses.
Experience with global network and telecom transformations.
Experience with large-scale hardware refresh or asset lifecycle programs.
Experience in multi-country technology operations.

Responsibilities

Lead operational excellence for critical store technology assets, including POS hardware, payment devices, and store network equipment.
Develop, consolidate, and execute multi-year hardware refresh and replacement strategies.
Ensure stores operate on secure and reliable hardware.
Drive hardware inventory accuracy, forecasting, and lifecycle planning.
Evolve the strategy for store network operations.
Lead the transformation from a fragmented local internet service provider model toward one global setup.
Establish governance, standards, and service management practices for store networks.
Improve network reliability and operational performance.
Lead relationships with external partners.
Oversee hardware procurement, warehousing and logistics, distribution and deployment, installation services, and internet and telephony service providers.