Endpoint Support Technician

Jack Henry•Allen, TX

2d•$49,750 - $62,250•Onsite

About The Position

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Endpoint Operator Specialist II provides on- site technical support and IT asset management under moderate supervision, ensuring a high-quality end-user experience through reliable system performance and responsive service delivery. This role is responsible for troubleshooting hardware and endpoint issues, managing and maintaining on-site IT inventory, deploying and configuring end-user devices, and supporting office technology and peripherals. The specialist ensures accurate asset tracking and lifecycle management while maintaining operational efficiency across supported environments. Additionally, this role adheres to established policies and procedures, contributes to team initiatives, maintains detailed service documentation, and continuously develops advanced technical and problem-solving skills to effectively address increasingly complex IT challenges. This position is an on-site role at our office location in Allen, TX. The salary range for this position is $49,750- $62,250 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

Minimum of 18 months of experience in PC and hardware support, IT Help Desk support or technical customer support.
Strong experience providing technical support in customer-facing IT environments, including schools, higher education institutions, help desks, or Geek Squad-style service organizations.

Nice To Haves

CompTIA: A+, Network+.
Microsoft: Certified Fundamentals.
Google IT Support Professional Certificate.
Applies acquired job skills and company policies and procedures to complete work assignments and tasks. Work assignments are generally routine in nature; uses learned techniques and procedures for decision making. Exercises limited judgment within defined procedures and practices.
Proficient in diagnosing hardware issues both in-person and remotely; ability to prioritize and resolve cases of varying complexity while researching solutions in a timely manner.
Advanced knowledge of Microsoft 365 (Teams, Outlook, Excel, Word), CMS, and device monitoring tools; skilled in spreadsheet management and maintaining high-integrity asset databases.

Responsibilities

Diagnoses and resolve simple to moderately complex technical issues with hardware, software, and office equipment (e.g., printers, conferencing systems).
Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolve complex support issues.
Identifies, troubleshoots and resolves software, hardware and network failures.
Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
Maintains awareness of current tools, methodologies and technologies associated to IT support.
Consistently deliver professional customer service, acting as a reliable point of contact for technical inquiries.
Applies evolving troubleshooting skills to improve system uptime and user productivity.
Maintains and tracks the lifecycle of IT assets within the inventory database to ensure data accuracy.
Documents support cases thoroughly, clearly, and concisely to ensure information continuity and adherence to standards.
Deploying new machines for new associates and PC refreshes, and reclaiming old equipment.
Works collaboratively with team members and leadership to uphold internal policies and procedures.
Provides technical support and execution for assigned IT projects and equipment deployments.
May perform other job duties as assigned.