Technician, Endpoint Management

Tarrant County College District•Fort Worth, TX

4d•Onsite

About The Position

This role is responsible for providing daily support for the installation, configuration, maintenance, and troubleshooting of endpoint devices across Tarrant County College (TCC). This role is also responsible for resolving user issues, fulfilling service requests, performing hands on repairs, and supporting routine endpoint management tasks following established procedures, escalating complex issues when needed.

Requirements

Associate’s degree or 60 college credit hours and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Knowledge of endpoint security tools such as Endpoint Detection and Response (EDR) or Managed Detection and Response (MDR)
Knowledge of Windows, macOS, iOS, and Android operating systems
Skilled using endpoint management platforms and tools
Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication with technical and non-technical customers
Ability to diagnose and troubleshoot endpoint hardware/software issues
Ability to work effectively in a collaborative environment
Ability to perform and prioritize multiple tasks seamlessly while exhibiting strong attention to detail, organization, and documentation

Nice To Haves

At least one (1) year’s working experience using scripting languages such as PowerShell, Bash, or Python
At least one (1) year’s working experience performing the essential performance requirements in a higher education or large-scale IT environment
Current industry certification such as, CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified - Modern Desktop Administrator Associate, Jamf Certified – Tech (Jamf 200 or 240), or Jamf Certified – Admin (Jamf 300 or 370)

Responsibilities

Assists in the setup, configuration, and deployment of endpoint devices (Windows, macOS, iOS, Android)
Supports mobile device management (MDM) tools such as Jamf, Microsoft Intune, Knox, ManageXR
Learns and applies basic scripting for automation, such as PowerShell or Bash
Performs basic troubleshooting of hardware and software issues
Assists with software installations, updates, and patching
Maintains accurate inventory and documentation of endpoint assets
Follows established security best practices in endpoint configuration and management
Travels to campus sites as needed to support endpoint operations
Stays current with emerging technologies, standards, and best practices
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the general supervision of the assigned department leader
Performs Other Related Tasks as Required