Endpoint Support Tech I

United Regional•Wichita Falls, TX

About The Position

The Endpoint Support Technician I provides comprehensive support for endpoint devices, including desktops, laptops, mobile devices, and related peripherals, to ensure reliable and secure operation across the organization. The role also provides phone support, including setup and management of organizational phones and softphones. The technician handles multiple priorities, coordinates technology moves, and works service desk tickets to maintain operational continuity. The position supports office and clinical environments and involves installing, configuring, maintaining, and troubleshooting endpoints and related services. It also includes application deployment, imaging, patching, compliance processes, print services, refresh cycles, asset documentation, and collaboration with other IT teams. Endpoint-related projects are carried out under the direction of the manager.

Requirements

High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
At least 2 years of experience in PC or endpoint support.
Knowledge of Windows, macOS, and mobile platforms.
Familiarity with phone setup and basic networking.
Strong troubleshooting and customer service skills.
Ability to manage multiple tasks and coordinate with other teams.
Ability to lift and move equipment up to 50 lbs.
Frequent standing, walking, and bending during equipment installation and troubleshooting.
Ability to work in office and clinical settings.

Nice To Haves

College coursework or IT certifications, such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Manager, or ITIL.

Responsibilities

Install, configure, and maintain PCs, laptops, mobile devices, and other endpoint devices.
Perform basic application deployment using approved tools, including packaging, installation, updates, and validation of successful rollout.
Support imaging, patching, and compliance processes.
Provide phone support, including setup and configuration of organizational phones and softphones.
Work service desk tickets, troubleshoot and resolve technical issues promptly, and escalate issues to other teams when necessary to support timely resolution and SLA compliance.
Coordinate technology moves and ensure endpoints are relocated and configured correctly for operational continuity.
Participate in refresh cycles to maintain up-to-date endpoint hardware.
Support print services as part of endpoint management.
Collaborate with other IT teams to resolve complex issues and implement projects.
Document work performed and maintain accurate asset records.
Assist in implementing endpoint-related projects under the direction of the manager.