Endpoint Support Specialist
Lakeside Foods•Owatonna, MN
•Onsite
About The Position
The Endpoint Support Specialist provides advanced, customer-focused technical support for endpoint devices across Lakeside Foods. Based in Owatonna, Minnesota, the role helps employees maintain reliable, secure, and efficient technology by supporting desktops, laptops, smartphones, tablets, printers, and related equipment. The specialist troubleshoots technical issues, assists users remotely and on-site, and contributes to endpoint security, device lifecycle management, and continuous improvement.
Requirements
- Experience supporting and troubleshooting desktops, laptops, mobile devices, printers, and related technologies.
- Strong technical knowledge of hardware, software, operating systems, and endpoint management practices.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Experience installing, configuring, maintaining, and securing endpoint technologies.
- Strong customer service skills and ability to explain technical concepts to users with varying technical skill levels.
- Experience working with IT service management or ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow issues through resolution.
- Ability to work effectively independently and as part of a collaborative IT team.
- Commitment to continuous learning and staying current with emerging technologies and industry best practices.
Responsibilities
- Provide advanced technical support for desktops, laptops, smartphones, tablets, printers, and related peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Install, configure, maintain, and upgrade endpoint devices to support optimal performance and security.
- Deploy operating system updates, software patches, and antivirus solutions.
- Assist users remotely and on-site, offering clear technical guidance and support.
- Document incidents, service requests, resolutions, and follow-up activities in the IT service management system.
- Maintain accurate asset inventory records and support device lifecycle management.
- Collaborate with IT team members to resolve complex technical issues and support technology initiatives.
- Develop and deliver training on endpoint devices, software applications, and technology best practices.
- Help ensure endpoint devices comply with company security policies and industry standards.
- Participate in audits, security updates, and continuous improvement initiatives.
- Identify opportunities to improve support processes and contribute to IT best practices and standard operating procedures.
Benefits
- Choice of three affordable healthcare coverage options
- Vision coverage
- Dental coverage
- Health savings account with employer contribution and flexible spending accounts
- Retirement planning including Profit Sharing and 401(k) match
- Company-provided life, AD&D, short-term disability, and long-term disability insurance
- Paid time off including vacation, personal days, and holidays
- Educational and professional development assistance
- Wellness programs and fitness reimbursement
- Dependent scholarship program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
