Endpoint Support Tech I

United Regional • Wichita Falls, TX

1d

About The Position

The Endpoint Support Technician I provides comprehensive support for endpoint devices—including desktops, laptops, mobile devices, and related peripherals—to ensure reliable and secure operation across the organization. The role also includes phone support, such as setting up and managing organizational phones and softphones. The technician handles multiple priorities, coordinates technology moves, and works service desk tickets to maintain operational continuity.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively in English, verbally and in writing.
• At least 2 years of experience in PC or endpoint support.
• Knowledge of Windows, macOS, and mobile platforms.
• Familiarity with phone setup and basic networking.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple tasks and coordinate with other teams.
• Ability to lift and move equipment weighing up to 50 pounds.
• Frequent standing, walking, and bending during equipment installation and troubleshooting.
• Ability to work in office and clinical environments.

Nice To Haves

• College coursework or IT certifications, such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Manager, or ITIL.

Responsibilities

• Install, configure, and maintain PCs, laptops, mobile devices, and related endpoint equipment.
• Perform basic application deployment using approved tools, including packaging, installation, updates, and validation of successful rollout.
• Support imaging, patching, and compliance processes.
• Provide endpoint-related phone support, including setup and configuration of organizational phones and softphones.
• Work service desk tickets, troubleshoot and resolve technical issues promptly, and escalate issues when necessary to support timely resolution and SLA compliance.
• Coordinate technology moves and ensure endpoints are relocated and configured correctly for operational continuity.
• Participate in endpoint hardware refresh cycles.
• Support print services as part of endpoint management.
• Collaborate with other IT teams to resolve complex issues and implement projects.
• Document work performed and maintain accurate asset records.
• Assist in implementing endpoint-related projects under the direction of the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED