Endpoint Engineering Manager

CACI International • Arlington, VA

3d • Hybrid

About The Position

CACI is seeking an Endpoint Engineering Manager to support day-to-day operations, including scheduling, hiring, performance monitoring, and continual service improvement of end-point services. This role involves overseeing a team of endpoint engineers who support workstations and virtual desktop environments for the Cybersecurity & Infrastructure Security Agency (CISA), part of the Department of Homeland Security. The ideal candidate will be comfortable setting expectations for the team, supporting the customer's vision in deploying next-generation technology to drive imperative mission priorities, and demonstrating initiative, self-direction, organization, and a results-driven approach. The candidate will also serve as a mentor and teacher, identifying skills gaps within the team and providing guidance and leadership for improvement through training and performance enhancement.

Requirements

• Ability to attain DHS EOD
• ITIL V4 Foundations certification
• BA + 10 years of experience, MA +7 years of experience, AA + 14 years of experience, or 18 years of experience.
• 5 or more years of experience in a technical people management role.
• 8 or more years of hands-on experience in enterprise IT support.
• Experience managing engineers with varying skill levels and supporting end users remotely.
• Ability to provide rapid responses to all executive support requests and triage ongoing tickets.
• Working knowledge of Microsoft Windows Operating systems
• Familiarity with Mobile Device Management application deployment technologies such as MS Intune or Ivanti Mobile Iron
• Familiarity with Microsoft M365 and Office 365 stack
• Familiarity with standard Microsoft deployment tools and their application in the enterprise (Microsoft Deployment Toolkit/operating systems – Office Customization Tool/Microsoft Office suites and/or alternate third-party tools for deployment of core systems and applications
• Demonstrated competency in one (or more) scripting languages (e.g., PowerShell, VB script)
• Effective communicator at all levels, both written and verbal.

Responsibilities

• Establish and document policies, practices, and working procedures needed for supported applications and services to deliver the intended results and for end users to make efficient and effective use of technology.
• Provide ongoing guidance with respect to system usage and training.
• Participate and contribute to new Application and service evaluations.
• Collaborate with the Engineering, End User Support, and PMO teams to prioritize and plan project activities.
• Prepare comprehensive and well-structured proposals and plans to ensure that projects move successful completion.
• Coordination and management of the design, construction, deployment and maintenance of personal computer operating system images, virtual desktops, and other application delivery platforms.
• Ongoing evaluation, selection and effective use of deployment tools/systems.
• Coordinate with and manage team to work with the appropriate Information Technology groups to ensure deployed systems and applications meet all firm user and client needs and requirements.
• Act as an Analyst/Consultant and provide systems and applications integration advice and expertise as needed throughout the firm and the department.
• Assist and guide the design and development of documentation and training materials to enable IT staff in use of operating system and application deployment systems.
• Manage and participate in the design and implementation of software deployment packages and scripts to ensure timely and consistent deployment of new and updated software installations in a highly diverse user environment.
• Ensure control and coordination of the release management process for workstations.
• Ensure periodic audit of workstations occurs to help ensure software licensing compliance.

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager