Endpoint Engineering Analyst 2

The Ohio State University • Rincon, GA

6d • Onsite

About The Position

Responsible for providing advanced identification, remediation, and root cause analysis along with the communication of issues and needs pertaining to the End User Compute environment at the medical center. The End User Compute (EUC) Team which includes endpoints and mobile device technologies within BTS, is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC) and its patients. Responsible for the engineering, build, installation and configuration, operation, maintenance and support of the endpoint devices and systems to ensure stability, reliability and acceptable performance. Responsible for providing outstanding customer and engineering support at an advanced technical level for end user devices and systems which may include mobile devices, printers, USB peripheral equipment, network troubleshooting, performance monitoring and other related activities. Responsible for the continuing identification of opportunities to transition support tasks to first and second level support as appropriate. Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Responsibilities may also include addressing security issues, application packaging and the generation of support and/or customer documentation. Responsible for providing direction and guidance to junior engineers and administrators in the end user compute technologies.

Requirements

• Bachelor's degree or equivalent experience
• 2 years of relevant experience

Responsibilities

• Providing advanced identification, remediation, and root cause analysis of issues pertaining to the End User Compute environment.
• Communicating issues and needs related to the End User Compute environment.
• Engineering, building, installing, configuring, operating, maintaining, and supporting endpoint devices and systems.
• Providing advanced technical support for end user devices and systems, including mobile devices, printers, USB peripheral equipment, and network troubleshooting.
• Identifying opportunities to transition support tasks to first and second level support.
• Planning, engineering, researching, and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training, and technical support.
• Addressing security issues, application packaging, and generating support and/or customer documentation.
• Providing direction and guidance to junior engineers and administrators.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree