Endpoint Conferencing Engineer

Spire Inc.•St. Louis, MO

1d•Hybrid

About The Position

Spire is seeking an Endpoint Conferencing Engineer to design, operate, and continuously improve the enterprise audio‑visual (AV) and collaboration environment. This role delivers a reliable, intuitive, and executive‑ready Microsoft Teams Rooms (MTR) and video conferencing experience across offices, conference rooms, and live event spaces. This is a hands‑on engineering role that blends deep AV technical expertise with a strong customer‑first mindset. The successful candidate partners closely with IT, Facilities, Security, and Mobility teams to deliver a consistent, high‑quality collaboration experience that supports productivity, safety, and business outcomes across the organization.

Requirements

Five (5) or more years supporting enterprise video conferencing solutions, preferably Microsoft Teams Rooms.
Five (5) or more years providing IT support in a corporate or enterprise environment.
Hands‑on experience with AV control systems and components, including: Audio DSPs (e.g., Biamp, Poly/Plantronics, ClearOne), Control and switching platforms (e.g., Crestron, Extron)
Working knowledge of acoustics, including room tuning, speech clarity, and echo/noise mitigation.
Strong understanding of networking fundamentals, including Wi‑Fi, DNS, DHCP, VLANs, VPNs, and QoS.
Experience delivering AV solutions for new office builds, renovations, and standardization programs.
Ability to create clear technical documentation and diagrams using tools such as Visio, Word, and PDF.
Experience managing AV systems and equipment at enterprise scale.

Nice To Haves

Associate or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred, or equivalent hands‑on experience in AV, UC, or IT systems engineering.
Non‑degreed candidates with strong certifications and demonstrated experience are encouraged to apply.
Microsoft Teams Rooms (MTR) Certification
Cisco CCNA
AVIXA CTS‑D
Extron AV Associate
Q‑SYS Level 2
Biamp Tesira (Forte / Server) Training
Audinate Level 2
Crestron DMC‑D‑4K
SAFe Certification(s)

Responsibilities

Engineer, standardize, and support enterprise collaboration environments, including Microsoft Teams Rooms, room AV systems, and mobile collaboration endpoints across a distributed footprint.
Design, deploy, and maintain AV conferencing systems (cameras, microphones, DSPs, displays, control platforms, and room automation) emphasizing reliability, repeatability, and supportability.
Provide technical ownership for mobility endpoints (iOS/iPadOS and related platforms), ensuring collaboration and voice devices are secure, well managed, and operationally reliable.
Serve as Tier 3 escalation for complex AV and mobility incidents, performing cross domain troubleshooting (network, device, platform, carrier) and driving prevention of repeat issues.
Partner with Network, Facilities, Security, and Mobility teams on architecture decisions supporting new builds, renovations, acquisitions, cellular coverage, and collaboration technology refreshes.
Administer and optimize mobile device management (MDM/UEM) policies, enrollment processes, OS update strategies, and configuration standards.
Monitor service health across AV rooms and mobile endpoints, including firmware and OS compliance, performance trends, call quality, and recurring failure patterns; drive root cause analysis and long term remediation.
Support carrier related technical initiatives, including voice quality investigations, Wi Fi calling behavior, emergency calling requirements, and post deployment validation of cellular services and boosters.
Plan and support executive meetings, live events, and other high visibility sessions, providing calm technical leadership and a high confidence user experience.
Manage endpoint and AV lifecycle activities, including staging, deployment, inventory management, refresh planning, and responsible decommissioning or recycling.
Develop and maintain technical documentation (standards, SOPs, diagrams, and knowledge articles) and enable Tier 1 and Tier 2 teams through training, playbooks, and mentorship.
Evaluate emerging AV, UC, and mobility technologies and recommend standards, automation, and process improvements.