End User Support Internship - Fall 2026

RTX•Cambridge, MA

7d•$37,000 - $82,000•Onsite

About The Position

The Business Infrastructure (BI) Organization within Raytheon BBN Technologies is seeking a full-time End User Support intern to help support functional and engineering staff at BBN’s Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The person in this position will need to maintain other IT assets, prepare equipment for reuse or disposal, and support other IT systems as needed. At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you! The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 11, macOS, and Linux to meet BBN standards. The End User Services team is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail are essential to this team’s success.

Requirements

Must be pursuing a Bachelor’s or Advanced degree in an applicable discipline (Information Technology, Computer Information Systems, or related field of study) and actively enrolled through the completion of the internship/ co-op session.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

0-1 years work experience
Experience with Mac and PC hardware: laptops, desktops.
Demonstrated analytical, problem solving, and decision-making skills
Familiarity with administration of Windows 10 and Windows Server and Active Directory
Familiarity with MS Office Suite and Outlook
Familiarity with MacOS and familiarity with Linux
Basic understanding of network principles (TCP/IP) and LAN/WAN

Responsibilities

May perform installations, repairs, upgrades, backups, and other maintenance tasks
May perform telephone installations and removals
Set up Audio/Visual equipment for conference rooms
Troubleshoot a variety of software and hardware problems
Solve moderately complex problems
Regularly maintain hardware and software asset inventory database
Laptop installation, configuration, maintenance, and documentation
Maintain other IT assets
Prepare equipment for reuse or disposal
Support other IT systems as needed
Configuring laptops and desktops with Windows 11, macOS, and Linux to meet BBN standards