Technician, End User Support

T-Mobile•Kingsburg, CA

1d•$24 - $43•Hybrid

About The Position

This role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 onsite and remote support for hardware, software, network, and peripheral devices. The role requires strong analytical and troubleshooting skills to resolve incidents, problems, and requests efficiently. Success is measured by timely resolution of technical issues, adherence to support processes, and contribution to knowledge management. The work directly impacts organizational productivity and customer experience by ensuring reliable technology functionality and connectivity.

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
Communication Management (Required)
Computer Hardware (Required)
Computer Networking (Required)
Customer Experience (CX) (Required)
Customer Service (Required)
End User Support (Required)
Equipment Installations (Required)
Hardware Support (Required)
Network Support (Required)
Operating System Concepts (Required)
Root Cause Identification (Required)
Software Installations (Required)
Troubleshooting (Required)
Working Independently (Required)
Must be 21 with a valid drivers license
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Computer Science or related field (Preferred)
Less than 2 years 1-year related IT Field experience. Hands on Enterprise experience in computer support (Preferred)
Less than 2 years 1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment (Preferred)
HDI Support Center Analysis (HDI-SCA)
HDI Desktop support technician – within 1 year of hire (Preferred)
OEM Certification – Dell, Lenovo, or Apple within 6 months (Preferred)

Responsibilities

Provide tier 1 and tier 2 onsite and remote support to resolve incidents, problems, and service requests promptly
Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software, network, wireless, and peripheral devices
Implement, replace, and decommission systems while providing training on new technologies as needed
Participate in problem management and contribute to the knowledge management system to improve support processes
Manage escalations within and outside the support organization, documenting resolutions and follow-up actions
Execute project-related tasks including equipment installations, moves, changes, decommissioning, and onsite support activities
Also responsible for other duties/projects as assigned by business management as needed