End User Support Technician - Intermediate

DLK Group • Cape Vincent, NY

12d • Hybrid

About The Position

An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality.

Requirements

• National Diploma, Degree, or relevant technical certification (e.g., MCSE)
• ITIL Certification
• Minimum of 2 years' relevant IT support experience
• Valid driver's licence
• Physically fit and able to perform the duties of the role.
• Willingness to work 8-hour shifts.
• Willingness and ability to travel within the metro area to Data Centre locations.
• Minimum of 2 years' relevant IT experience.

Nice To Haves

• May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
• Ability to work effectively in a team environment and independently when required.
• Strong stakeholder engagement and relationship management skills.

Responsibilities

• Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Support the end-user environment and assist in the restoration of services and functionality.
• Provide field support services across various locations as required.
• Record, track, manage, and escalate incidents, issues, and risks as appropriate.
• Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
• Ensure adherence to service standards and operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree