End User Support Specialist

LaBella Associates•Poughkeepsie, NY

1d•$65,000 - $75,000•Hybrid

About The Position

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe. The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.

Requirements

3-5 years’ experience with desktop/end-user support
Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
Experience imaging machines prior to deployment, re-imaging upon equipment return
Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
Strong organizational skills

Nice To Haves

IT certifications desirable
Autodesk and Deltek experience desirable
Experience with Manage Engine suite of products desirable

Responsibilities

Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
Build and configure workstations as needed
Support all offices, some travel between offices will be required
On-call hours may be required
Perform other IT tasks as designated