IT End User Support Specialist

Wiss, Janney, Elstner Associates, Inc. • Northbrook, IL

1d • $29 - $43 • Onsite

About The Position

This position is based at our corporate headquarters in Northbrook, Illinois and supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues.

Requirements

• Associate degree in Information Technology, Computer Science, or equivalent experience required.
• Basic understanding of networking, operating systems (Windows, macOS, Android), and hardware components.
• Strong problem-solving skills and a willingness to learn
• Excellent communication and customer service skills

Nice To Haves

• Bachelor's degree preferred
• Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus
• Strong written and oral communication skills
• Strong interpersonal skills
• Able to conduct research into networking issues and products as required
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Deliver timely, seamless end-user support with efficient tracking and documentation
• Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals.
• Escalate complex issues to the appropriate senior IT staff member
• Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging
• Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud-based services
• Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications
• Research and apply new technologies to improve efficiency and productivity
• Create and update technical documentation, including user guides and knowledge base articles
• Provide user training where needed on basic device functionality
• Ensure compliance with security policies, industry standards, and regulatory requirements where applicable
• Participate in audits and testing

Benefits

• Robust and affordable health plans for employees and their families, including HSA as well as low and high-deductible PPO options
• Generous 401(k) matching of 110% for the first 6% of eligible pay vesting immediately
• Time off to care for yourself and others
• Investments in employees’ educational assistance and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree