IT End User Support Specialist II

MacLean-Fogg•Phoenix, AZ

2d•$67,000 - $77,000•Onsite

About The Position

OMCO, a MacLean-Fogg Company, is hiring an IT End User Support Specialist II in Phoenix, Arizona. In this role, you will resolve complex end-user technology issues, deploy and maintain workstations and systems, and help ensure reliable, secure IT operations across the organization.

Requirements

Bachelor's degree.
2 to 4 years of experience in IT support or a related area, with a focus on troubleshooting and end-user support.
Proficiency in troubleshooting hardware, software, network, and workstation issues, including the ability to resolve complex problems independently.
Strong verbal and written communication skills for supporting users, documenting processes, and collaborating with IT teams.
Strong planning and organizational skills, including the ability to coordinate installations, manage small projects, and meet deadlines.
Attention to detail in documenting processes, tracking assets, maintaining records, and supporting compliance with IT and organizational requirements.

Responsibilities

Resolve escalated Tier 1 support issues involving hardware, software, network configurations, and other end-user technology.
Install and configure software, hardware updates, and security patches to keep systems secure, current, and functional.
Set up and deploy new user workstations and accounts while maintaining accurate records of configurations and updates.
Diagnose and resolve network connectivity and communication-system issues to support reliable user access.
Collaborate with other IT specialists to troubleshoot persistent or advanced technical issues and deliver a high standard of user support.
Develop and maintain documentation for systems, workstations, troubleshooting procedures, and IT asset lifecycle management.
Provide end-user training and documentation on systems, features, security practices, and other tools that improve productivity and user independence.
Maintain conference room and collaboration systems, support security and compliance initiatives, and follow applicable Safety, Environmental, and Quality policies and procedures.