End User Support Analyst
Gentex Corp•Simpson, PA
•Onsite
About The Position
We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms.
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience
- Microsoft Certified: Endpoint Administrator Associate
- 3+ years of IT support or systems administration experience
- 2+ years of Microsoft Intune administration experience
- Experience with SCCM/MECM co-management
- Experience with Microsoft Defender XDR
- Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint
- Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies
- Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments
- Proficient in PowerShell scripting to automate endpoint administration and operational tasks
- Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner
- Ability to analyze complex technical issues, identify root causes, and implement effective solutions
- Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives
- Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users
Nice To Haves
- Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC
Responsibilities
- Administer Microsoft Intune for endpoint management across multiple platforms
- Manage compliance policies, configuration profiles, security baselines, and app deployments
- Support Windows Autopilot, Windows Update for Business, and endpoint patching
- Troubleshoot device enrollment, sync, policy, and application issues
- Administer Microsoft Entra ID, Microsoft 365, and Conditional Access
- Support Microsoft Defender for Endpoint and Endpoint security initiatives
- Develop PowerShell scripts to automate endpoint administration tasks
- Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365
- Create technical documentation and support IT projects, migrations, and upgrades
- Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra ID, and endpoint security tools across Windows, macOS, iOS, and Android devices
- Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings
- Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services
- Troubleshoot and resolve device, access, policy, application, and endpoint management issues
- Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives
- Develop and maintain PowerShell scripts, technical documentation, and knowledge base materials
- Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts
- Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements
Benefits
- Pre-employment drug/alcohol/background screening is required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
