End User Computing Manager

TEKsystems•New York, NY

1d•$200,000 - $225,000•Onsite

About The Position

The End User Computing Manager will lead the technical team responsible for end-user computing services, including Citrix, desktop and virtual desktop platforms, virtual compute, and Nutanix-aligned services in a global enterprise environment. This is a management and technical leadership role, not a hands-on engineering position. The manager will guide skilled engineers, translate business priorities into actionable work, set clear expectations, and hold the team accountable for reliable service delivery and outcomes. The manager should have enough technical fluency to understand the platforms, challenge assumptions, validate technical direction, and make informed decisions, while relying on subject-matter experts for detailed engineering execution. The role focuses on organizing the team, clarifying priorities, keeping work moving, surfacing risks early, improving service reliability, and coaching engineers without becoming the default engineer for every issue. The technical scope includes Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS concepts, Director, NetScaler/ADC concepts, remote access, load balancing, authentication flows, certificates and high availability. It also includes Windows desktop and virtual desktop engineering, image management, application delivery, Group Policy, profile management, patching and performance troubleshooting, as well as Nutanix HCI concepts, platform availability, capacity awareness, escalation management, and dependencies across compute, storage, networking and virtual desktop. This is a permanent position based in New York, NY. The posting describes the role as hybrid in its opening and as fully onsite in its Workplace Type section. The stated annual pay range is $200,000–$225,000; individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity and other job-related factors. A comprehensive benefits package is offered by the client.

Requirements

Ability to lead skilled technical engineers and translate business priorities into actionable work.
Ability to set clear expectations, establish accountability, and guide a team toward reliable delivery and measurable outcomes.
Technical fluency sufficient to understand relevant platforms, challenge assumptions, validate direction, and make informed decisions; deep hands-on engineering expertise in every area is not required.
Knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS concepts, Director, and related administration models.
Knowledge of NetScaler/ADC concepts, remote access, load balancing, authentication flows, certificates, and high-availability patterns.
Knowledge of Windows desktop and virtual desktop engineering, image management, application delivery, Group Policy, profile management, patching, and performance troubleshooting.
Understanding of Nutanix HCI concepts, platform availability, capacity awareness, escalation management, and dependencies among compute, storage, networking, and virtual desktop.
Experience or capability in managing projects, operational initiatives, remediation, and service improvement work through completion.
Ability to improve operational practices, including incident follow-up, problem management, change readiness, documentation, monitoring, capacity awareness, and engineering-to-operations handoffs.
Clear communication skills for conveying risks, tradeoffs, and decisions to technical and business stakeholders.
Ability to coordinate priorities across project delivery, operational stability, lifecycle management, security, audit, and support escalations.
Ability to work with vendors and cross-functional technology teams and maintain alignment with governance, security, compliance, and change-management requirements.

Responsibilities

Manage, coach, and develop technical resources supporting end-user computing platforms; establish clear ownership, priorities, delivery expectations, and accountability.
Drive projects, operational initiatives, remediation efforts, and service improvements from planning through completion; track actions, remove blockers, and deliver outcomes.
Provide practical technical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms without personally engineering every solution.
Improve incident follow-up, problem management, change readiness, documentation quality, monitoring, capacity awareness, and handoffs between engineering and operations.
Communicate with senior leaders, peer technology teams, service owners, vendors, and business stakeholders; present risks, tradeoffs, and decisions clearly and actionably.
Balance project delivery, operational stability, lifecycle management, security requirements, audit needs, and support escalations.
Coordinate with Infrastructure, Windows, Active Directory, Exchange, Networking, Security, Service Desk, Application teams, and Release/Change Management to resolve dependencies and deliver work.
Engage vendors and partners on support cases, roadmap discussions, platform improvements, licensing discussions, and service accountability.
Ensure changes are planned, reviewed, documented, tested, and communicated in alignment with enterprise governance, security, compliance, and change-management requirements.
Identify recurring issues, process gaps, automation opportunities, and service improvement areas, and drive measurable improvements.