End User Computing (EUC) Engineer

Regions Bank•Hoover, AL

2d•Onsite

About The Position

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Requirements

Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions
Or High School Diploma/GED and eight (8) years designing and implementing desktop solutions
Experience in network design, including connectivity options, firewalls, VPNs, and load balancers
Ability to work with minimal supervision
Excellent customer service skills
Familiarity with identity and access management concepts
Knowledge of operating systems
Knowledge of security best practices, data encryption, access controls, and compliance requirements
Knowledge of systems automation tools including PowerShell, VB scripting, or Shell scripting
Knowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)
Knowledge of virtual desktop services
Strong analytical, problem-solving, and conceptual skills
Strong verbal and written communications skills
Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies
macOS Platform Knowledge Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features.
Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support.
Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods.
Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience.

Nice To Haves

Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.
Jamf certification at the 200 or 300 level (or equivalent hands-on experience).
Experience supporting macOS devices in enterprise or regulated environments.
Familiarity with macOS security tooling such as Jamf Protect, EDR platforms, certificate services, and OS hardening practices.
Exposure to integrating macOS into environments with Windows-centric tooling (e.g., Intune Conditional Access, Microsoft Defender).

Responsibilities

Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architectures
Designs and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions
Configures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments
Ensures proper image management, user profile management, and application delivery mechanisms
Designs and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transfer
Optimizes desktop environments for performance, scalability, and user experience
Monitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performance
Implements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policies
Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
Creates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity
Assist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructure
Identifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environment
Creates design documentation, implementation guides, and operational procedures, policy documents and controls
Leads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME's
Writes, tests, validates, and installs packages for software upgrades/patches
Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issues
Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows.
Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager.
Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities.
Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration.
Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms.
Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications.
Leverage Jamf Pro APIs and built‑in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance.
Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks.
Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues.
Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank.
Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks.