End of Life (EOL) Service Coordinator

CSP•Auburn Hills, MI

About The Position

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Requirements

Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required
Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier 1 supplier environment
Demonstrated experience managing automotive programs through end-of-production, including service transitions
Proficiency with ERP systems (SAP, Oracle, or equivalent); experience with MRP/inventory planning modules preferred
Strong command of Microsoft Office Suite, particularly Excel (data analysis, pivot tables) and Project
Familiarity with IATF 16949, PPAP requirements, and automotive core tools (FMEA, Control Plans, MSA)
Working knowledge of automotive customer-specific requirements (GM, Ford, Stellantis, or similar OEMs)
Strong project management and organizational skills with ability to manage multiple programs simultaneously
Excellent verbal and written communication skills; ability to present to senior leadership and customer representatives
Analytical mindset with attention to detail in contract review, demand forecasting, and financial analysis
Collaborative, solutions-oriented approach with ability to influence without direct authority across cross-functional teams
High degree of initiative and self-direction in an environment with competing priorities and tight timelines

Nice To Haves

Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus
Familiarity with composite manufacturing processes (SMC, RTM, CFRP, fiberglass) strongly preferred
Experience with OEM customer portals, service contracts, and automotive aftermarket supply chain dynamics
Background in tooling management, asset disposition, or capital equipment lifecycle a significant advantage

Responsibilities

Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL
Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer
Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts
Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones
Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments
Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution
Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities
Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning
Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections
Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy
Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk
Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling
Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool
Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production
Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies
Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance
Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities
Lead customer owned tooling audits
Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production
Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements
Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events
Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements
Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program
Lead EOL program review meetings with cross-functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations
Develop and maintain EOL transition plans and schedules, tracking open actions and driving closure across all functions
Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner
Maintain complete EOL program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer-specific requirements
Support internal and external audits related to EOL programs, tooling, and service contract compliance