Enablement Strategy & Excellence Program Manager, Customer Success

Nutanix•Durham, NC

22h•$128,000 - $255,600•Remote

About The Position

Nutanix is seeking a driven and strategic Enablement Program Manager to join their Customer Success team. This role will own and evolve the end-to-end enablement model for Customer Experience Managers (CXMs) to drive product adoption and customer outcomes at scale. The program manager will design and deliver impactful enablement programs, surface actionable insights from data, and lead change management efforts to ensure new processes and playbooks are effectively implemented across a globally distributed team. The position is part of the Customer Operations team within the Customer Success division.

Requirements

7+ years of experience in program management, particularly in cross-functional initiatives with Product and Engineering teams.
Strong background in Customer Success operations, workflows, and lifecycle management.
Demonstrated expertise in change management, with a history of driving organizational transformation and influencing senior leadership.
Experience designing and delivering enablement programs, learning curricula, or training frameworks within a Customer Success or Sales organization.
Exceptional data analysis skills, with the ability to turn insights into actionable recommendations and present them to executive leadership.
Proficient with project management tools (e.g., Jira, Asana, Smartsheet) and data visualization platforms.

Nice To Haves

Advanced degree (MBA or related field) preferred, showcasing a strong foundational understanding of business principles.

Responsibilities

Define and manage the end-to-end enablement model, including intake, prioritization, delivery, feedback, and third-party coordination.
Align cross-functional enablement forums, including Weekly Enablement Sessions, Onboarding Sessions, and Workshops, to deliver a consistent and cohesive learning experience.
Capture feedback from CXMs and leadership on enablement effectiveness and identify gaps between intended processes and field execution.
Continuously maintain and refine enablement programs based on insights.
Support weekly CXM enablement sessions tied to business priorities and ensure enablement content is clear, usable, and adopted in the field.
Identify opportunities to streamline and optimize processes, tools, and workflows.
Partner cross-functionally to eliminate inefficiencies, standardize best practices, and ensure scalable, repeatable operations.
Analyze CSPs, action plans, and CS360 data to identify trends and blockers.
Translate insights into targeted enablement initiatives and playbook updates.
Drive the launch plan, including communications, change management, and rollout of playbooks, processes, and updates.
Deliver clear and concise supporting materials to all stakeholders.
Define and track enablement success metrics, including adoption and effectiveness.
Report insights and recommend focus areas to leadership to continuously improve CXM performance.