Customer Success Enablement Manager

Canary Technologies Corp • New York, NY

1d • $107,000 - $120,000

About The Position

Canary Technologies is seeking a Customer Success Enablement Manager to lead the learning and development initiatives for their Customer Success (CS) team. This role is responsible for designing and implementing comprehensive onboarding programs for new hires, as well as creating ongoing training ('everboarding') to ensure tenured team members remain proficient as the product, customer base, and company strategies evolve. The Manager will collaborate with CS leadership, Product, Sales, and Marketing to transform institutional knowledge into scalable training materials, playbooks, and certifications. This is a critical role that will directly impact the speed of new hire productivity, the consistency of team execution, and the development of a strong learning culture within Canary as the company scales.

Requirements

• 2–4+ years in Customer Success Enablement, L&D, CS Operations, or a similar role with significant ownership of onboarding or training programs.
• Demonstrated experience building a new hire onboarding program from scratch or substantially overhauling one.
• Track record of designing ongoing training, certification, or skill-development programs for customer-facing teams.
• Strong instructional design instincts and ability to build curriculum that changes behavior.
• Excellent facilitation, presentation, and workshop leadership skills.
• Strong project management skills; ability to run multiple programs in parallel and meet deadlines.
• Familiarity with CS methodologies, tools (Gainsight, Salesforce, Gong), and customer health frameworks.
• Analytical mindset; comfortable defining success metrics for enablement programs and using data to iterate.
• Self-starter who thrives in a fast-paced, often ambiguous startup environment.
• A collaborative, proactive operator with genuine passion for helping teammates grow.

Nice To Haves

• Measurable ramp-time improvements from previous onboarding program overhauls.
• Experience tailoring enablement for a globally distributed team.

Responsibilities

• Own the end-to-end onboarding and ramp experience for every new CS hire, including curriculum design, learning paths, milestones, and ramp-time targets.
• Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria.
• Continuously iterate on the onboarding experience based on feedback, manager input, and ramp-time data to reduce time-to-productivity.
• Design and run 'everboarding' programs for tenured CSMs, including skill-building sprints, workshops, role-based learning tracks, and certification refreshes.
• Identify capability gaps through assessments, call reviews, and partnership with CS leadership, building targeted upskilling programs.
• Develop and maintain a CS competency framework to define performance standards and support career development.
• Own, build, and improve the CS playbook library, documenting processes for renewals, expansions, escalations, executive business reviews, and handoffs.
• Codify institutional knowledge from top performers into reusable resources.
• Maintain a single source of truth for CS processes, methodologies, and customer-facing materials, ensuring content accuracy.
• Own CS team tooling (Notion, Gainsight, Gong, Salesloft, Salesforce, etc.), including access, enablement, adoption, and best practices.
• Embed AI into team workflows to enhance efficiency and impact.
• Measure the impact of enablement programs using metrics like ramp time, certification rates, and skill progression, and use data for refinement.
• Partner with Product, Marketing, and Sales to ensure CS team messaging, positioning, and product knowledge are accurate.
• Champion knowledge-sharing rituals across the CS organization and tailor enablement for a globally distributed team while maintaining consistency.

Benefits

• Company-wide days off each month ('Canary Days') for extended weekends or days off.
• Budget for personal purchases to achieve monthly self-improvement goals ('Self Improvement Club').
• Budget for cross-functional professional development conversations.
• Travel stipend to visit offices in New York, San Francisco, or Dallas.
• Credit towards stays at hotels that Canary works with ('Personal Travel Reimbursement').

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed