Customer Enablement Program Lead

Donnelley Financial Solutions

10d•Remote

About The Position

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees’ total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here. Summary: The Customer Enablement Program Lead plays a critical role in bringing our customer education and enablement priorities to life. This role is ideal for someone who enjoys turning direction into action, coordinating day-to-day work, keeping tasks on track, and bringing organization to projects involving multiple teams and timelines. You’ll partner closely with Customer Enablement leadership and cross-functional teams to help translate priorities into clear plans, drive follow-through, and ensure our education programs are delivered consistently and effectively. This is a hands-on, execution-focused role for someone who thrives behind the scenes making programs work.

Requirements

5+ years of experience in Customer Education, Customer Enablement, Learning Operations, or Education Services in a SaaS or technology environment.
Proven ability to lead programs or projects from planning through delivery, with strong follow-through and attention to detail.
Experience working across multiple teams and stakeholders to drive progress and outcomes.
Comfort using LMS, knowledge base, project management, and reporting tools to support execution and measurement.
Experience developing, coordinating, or maintaining customer education and enablement content.
Highly organized, self-directed, and comfortable managing multiple priorities in a fast-moving environment.
A strong ownership mindset and bias toward action.

Responsibilities

Turn Customer Enablement priorities into clear action plans that support the delivery and maturity of our education programs.
Drive progress across multiple initiatives by tracking commitments, maintaining momentum, resolving blockers, and ensuring work moves forward.
Support cross-functional coordination with Product, Marketing, Support, Service, and Customer Success to improve the visibility, adoption, and timing of enablement offerings across the customer journey.
Help define and maintain the operating cadence for Customer Enablement, including tracking progress, outcomes, and key metrics.
Improve operational consistency by standardizing processes, coordinating content or release-related changes, and identifying workflow improvements that strengthen long-term effectiveness.
Gather and organize data, reporting, and feedback to monitor program performance, flag issues, and support ongoing execution.