Enablement Program Specialist

Canopy•Draper, UT

1d•Hybrid

About The Position

Canopy is hiring an Enablement Program Specialist to own certification programs for go-to-market hires and partner with each go-to-market team to shape role-specific new-hire ramp training. The role owns two certifications: product knowledge and accounting industry knowledge. It also works with leaders across Sales, Account Management, Implementation, Professional Services, and Support to determine ramp content, sequencing, and readiness criteria. The specialist runs certification programs from scoping and development through launch, delivery, measurement, and revision. They build online courses and assessments, design and facilitate live in-person training, and use a flipped classroom approach so foundational learning happens before sessions focused on practice, discussion, and feedback. They collaborate with Product, subject matter experts, and go-to-market leaders; track program and readiness outcomes; and manage timelines and dependencies across multiple programs and stakeholders. This is a hybrid position in Draper, Utah, with in-office work Monday, Wednesday, and Friday.

Requirements

Strong experience applying adult learning theory to program and course design, and ability to explain design choices.
Demonstrated experience building courses, including content, activities, and assessments.
Demonstrated experience delivering live, in-person training.
Understanding of the flipped classroom model, with evidence of designing or running training that uses it.
Experience working within an enablement team supporting either a sales organization or a customer experience organization.
Strong project and program management skills.
Ability to work with leaders across several teams.

Nice To Haves

Experience with a learning management system.
Experience with SaaS products.
Experience with accounting or professional services firms.
Experience measuring training outcomes beyond completion rates.

Responsibilities

Own the product certification for go-to-market hires, including its design, development, maintenance, and measurement.
Own the industry certification teaching go-to-market hires how accounting firms operate, the language used by firm leaders and staff, and customer problems.
Run certification programs end to end: scope, build, launch, deliver, measure, and revise.
Build online courses and assessments for new hires to complete before and during ramp.
Design and facilitate live, in-person training, deciding which content belongs in live sessions and which belongs in self-paced work.
Use a flipped classroom model so foundational content is completed before live practice, discussion, and feedback.
Partner with go-to-market leaders to define role-specific ramp expectations and agree on readiness criteria.
Work with Product and subject matter experts to keep certification content accurate as features launch.
Track completion, assessment results, and time to productivity, and use the data to improve programs.
Manage timelines and dependencies across multiple programs and stakeholders.
Work with go-to-market teams to define and support delivery of role-specific new-hire ramp training.

Benefits

Flexible paid time off and 10 company holidays.
Medical, dental, and vision health benefits, including an HSA match.
401(k) matching: 100% match up to 3% of the employee's contribution, with immediate eligibility and 100% vesting.
Access to Impact Suite and an Employee Assistance Program (EAP).
Paid new parent leave and birthing parent leave.
Company-paid basic life and AD&D insurance.
Long- and short-term disability coverage.
Nectar peer-to-peer recognition program.
Company events, including monthly company-wide meetings and summer parties.
ERG committees focused on continuing education, community outreach, recruiting, onboarding, and more.
Fully stocked kitchen.