EMT-Call Center Technician

Parker Jewish Institute for Health Care and Rehabilitation•Village of Lake Success, NY

1d•Onsite

About The Position

The Parker Jewish Institute, located in New Hyde Park, NY is seeking EMTs to join our new program, the Alternated 911 program, to serve as call center technicians, providing critical support to the patients and clients we serve by fielding non-emergency clinical calls. As a Call Center Technician, you will be responsible for providing friendly, welcoming, and clinically sound communications with the patients and clients who call the center, which includes triaging and documenting both inbound and outbound calls. About Parker The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home. Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care.

Requirements

Certified as an EMT in New York
Excellent communication skills, both written and verbal
Able to communicate clearly and concisely in English

Nice To Haves

Bilingual in another language

Responsibilities

Fielding non-emergency clinical calls.
Providing friendly, welcoming, and clinically sound communications with patients and clients.
Triaging and documenting both inbound and outbound calls.