Call Center Pharmacy Technician
About The Position
Guardian Pharmacy of Wisconsin, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Madison, Wisconsin. We’re reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Requirements
- High School Diploma or GED, required
- Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB), preferred
- 2+ years of related experience (advanced degree may substitute for experience)
- Advanced computer skills; pharmacy operations system experience preferred
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Nice To Haves
- National Certification preferred (PTCB)
Responsibilities
- Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments.
- Answering phone calls from facilities in a timely manner while being professional and courteous
- Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete.
- Refill orders in pharmacy computer system if facility calls and request (if not complicated)
- Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)
- Answering facility questions or referring them to the proper resource for answer
- Take Credit Card information over the phone for payments
- Work with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records.
- Take orders from Doctor’s offices and triaging to appropriate queues.
- Check assigned facility faxes daily; any issues, contact Order Entry
- Link delivery sheets into Docutrack.
- Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven’t been completed leave note for OE to address.
Benefits
- Competitive pay
- 401(k) with company match
- Medical, Dental and Vision
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid Basic Life and Accidental Death & Dismemberment
- Company-paid Long-Term Disability and optional Short-Term Disability
- Voluntary Employee and Dependent Life, Accident and Critical Illness
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Guardian Angels (Employee assistance fund)
- Paid holidays and sick days
- Generous vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
