Pharmacy Technician I, Call Center, North Tower Pharmacy

American Addiction Centers•Winston-Salem, NC

1d•$22 - $33•Hybrid

About The Position

This position assists licensed pharmacists in technical duties related to the preparation and distribution of medications. The role involves accurately selecting, preparing, and labeling medications, including hazardous drugs and controlled substances. Responsibilities also include assisting with medication distribution, screening phone calls, managing pharmacy procurement, inventory control, and outdate checking. The technician will complete necessary documentation for controlled substances, perform nonsterile compounding and sterile IV admixture following USP standards, and inspect medication storage areas. They will also complete and document medication admission histories, seek additional duties when work is complete, and may participate in quality improvement initiatives and assist in training other technicians. The role supports area leaders, obtains and records patient information, performs data entry, handles cashiering, and develops competence in third-party billing. The technician must demonstrate age-appropriate patient care skills and may obtain immunization certification to perform immunizations under pharmacist supervision. Additionally, they may be responsible for operating an Advocate Health-owned vehicle to deliver medications and supplies.

Requirements

High School Diploma or GED equivalent
Registration or licensure with state board of pharmacy per state of employment requirements
Must receive certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT) within 18 months from start date, or sooner if in more stringent in state
No work experience required
Excellent verbal and written communication skills.
Proven skills in working effectively with multiple departments and matrix organizational structures.
Strong ability to influence and develop others to move toward common goals and outcomes.
Strong organizational skills and the ability to work effectively with moderate guidance or direction.
Effective critical thinking, creativity, problem solving, and decision-making skills.
Expert knowledge of metrics utilized to measure revenue cycle quality and processes.
Ability to lead a diverse group of teams.
Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material
Must have functional vision, touch and hearing
Must be able to speak and be understood by others to communicate effectively
May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure
Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises.
Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
Operates all equipment necessary to perform the job
Flexibility to travel between pharmacy locations

Nice To Haves

Work-from-home eligibility after 6 months of successful on-site performance.

Responsibilities

Assists licensed pharmacist in technical duties related to preparation and distribution of medications
Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
Assists with medication distribution tasks
Screens phone calls and routes as needed using proper telephone and voicemail etiquette
Assists in daily pharmacy procurement, inventory control, and outdate checking
Complete documentation required for removing, stocking, and wasting controlled substances, where applicable
Perform nonsterile compounding following proper USP standards, where applicable
Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable
Inspects all assigned medication storage areas for adherence to storage policies
Completes and documents medication admission histories, as applicable at the facility level
Seeks additional duties when required work is done and accepts other duties as assigned
May participate in quality improvement initiatives to assure the excellence of departmental services
May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level
Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards
Supports area leaders regarding goals and work assignments
Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering
Develop competence in third-party billing functions
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable
Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program