Call Center Technician

Crossing Healthcare•Decatur, IL

3d•$15 - $20•Onsite

About The Position

The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment.

Requirements

Ability to maintain confidentiality
Ability to relate to persons of various economic levels and cultures
Average to above average level of interest in working with people and data
Cooperative attitude, with the ability to be assertive when needed
Proficiency in use of telephone system, computer, and basic office equipment
Superior listening, verbal, and written communication skills
Excellent data entry and typing skills
Knowledge of customer service practices and principles
Ability to handle the stressful situation appropriately
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High School Diploma or equivalent

Nice To Haves

One to two years’ experience in health care setting preferred

Responsibilities

Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
Responds to inquiries regarding appointments, referrals, refills, etc.
Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
Strives to resolve caller’s inquiries in a single interaction.
Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
Completes all annual mandatory requirements and conditions of employment.
Performs all other related duties as assigned