Pharmacy Call Center Technician

Harmons•West Valley City, UT

2d•Hybrid

About The Position

The primary purpose of this position is to assist Pharmacists in ensuring customers receive the correct medications as quickly as possible. This person will be assisting customers in person and over the phone, submitting refill requests, submitting insurance claims, filing prescription paperwork, filling prescriptions and cleaning the pharmacy. This person will also provide exceptional customer service.

Requirements

Must have current Utah Pharmacy Technician License
Ability to multitask
Must have reliable transportation to travel between stores
Wide range of knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.
Basic math skills
Basic computer skills
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of people
Ability to professionally and appropriately handle conflict
Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmon’ mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, consistent and forward focused

Nice To Haves

A 2 year college or technical school Pharmacy Technician degree; or any combination of education, experience, and training which provides the following knowledge, skills and abilities

Responsibilities

Follows established departmental and store policies and procedures
Ensures the pharmacy is clean, sanitized, well-maintained and meets company standards of appearance.
Delivers excellent customer service while assisting customers at the pharmacy counter, drive-thru and over the phone
Enters new prescriptions into the system
Files prescription paperwork
Submits refill requests to doctors over the phone and electronically
Submits insurance claims and inquires about insurance problems
Cashiers for pharmacy customers
Receives and stocks product for the pharmacy
Removes product from the shelves according to Harmons expiration date policies
Travels between stores to ensure coverage of our pharmacies when technicians are sick, on vacation, or otherwise unavailable
Completes assigned tasks efficiently and in a timely manner
Sets a professional and positive example to others
Communicates effectively and works closely with the Pharmacy Manager and Lead Pharmacy Technician
Ensures company standards for safety, sanitation, and productivity are maintained