days

BRISTOL HOSPITAL GROUP•Bristol, CT

3d•Onsite

About The Position

The Bristol Health EMS (Emergency Medical Services) Transportation Coordinator/Dispatcher is responsible for the prompt notification and activation of EMS system resources for emergent and non-emergent transportation. This position is responsible for receiving emergent 911 calls from the Bristol Police Dispatch and inputting them into the BHEMS CAD as well as dispatching appropriate resources. The role is also responsible for the scheduling of all non-emergent transportation requests, responding to all incoming calls and other transportation booking methods, and managing them appropriately. The position facilitates the continuous throughput of patients from all points of entry within the Bristol Health EMS service area. The Transportation Coordinator/Dispatcher works directly with Case Managers, Nurses, and other stakeholders across the Bristol Health EMS service area and serves as the liaison between Bristol Health EMS agencies requesting non-emergency transportation. This position reports to the Bristol Health EMS Manager assigned responsibility for Dispatch Operations.

Requirements

Requires high school diploma or GED equivalent.
Data entry skills
Customer service skills
Current CPR certification.

Nice To Haves

General orientation at time of hire.
Fire/Safety/Infection Control annually.
Other programs as mandated by Bristol Health EMS.

Responsibilities

Establishes priority of multiple EMS emergency call requests and assigns units in order of availability.
Communicates with EMS agencies that assist Bristol Health EMS to receive and communicate information, keeping track of EMS locations and demands on each service.
Receives, interprets, intercepts, and processes all emergent and non-emergent transfers into and out of the Bristol Health EMS system that requires response of an ambulance, wheelchair van, or service performed by an EMS agency.
Records a variety of information during a shift and logs follow-up to be done when necessary, including time stamps, data queries, and transfer delays.
Works with EMS agencies and case managers to effectively triage clinical needs of patients to ensure the appropriate resources are utilized to support patient transfers.
Requests, receives, and verifies medical necessity documentation that supports the requested clinical level of service.
Prioritizes transport requests as needed.
Works with the State of Connecticut assigned Non-Emergency Medical Transportation Broker to facilitate transportation needs of Husky clients.
Notifies the on-duty Operations Supervisor when handling early morning calls to arrange proper resources to handle the call.
Obtains pre-transport insurance authorizations as requested.
Documents and reports on the timeliness of patient placement activities and issues of concern related to efficient throughput.
Achieves seamless delivery of services by appropriately involving colleagues, physicians, nurses, and other staff to ensure commitment, communication, and cross-functional linkage.
Ensures successful and consistent execution of Bristol Health EMS policies and procedures.
Ensures that continuous performance improvement forms a basis for efficient patient throughput.
Ensures that all clinical services work in synergy to support efficient delivery of care.
Collaborates with clinical leadership and management to define, reduce, and eliminate barriers within the system that may negatively affect patient throughput/efficient delivery of care.
Participates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projects.
Supports unit/department management in the facilitation of inter- and intra-unit problem resolution.
Actively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadership.
Provides valid, timely, and effective feedback to unit/department leadership regarding management performance related to patient throughput.
Collaborates with senior leadership regarding issues related to off-shift activity and patient placement/bed availability.
Ensures the confidentiality of appropriate patient, staff, and management data is maintained.
Models customer service standards and demonstrates value for all people in the work environment.
Effectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customers.
In collaboration with management, ensures that customer relations standards reflecting excellence consistent with organizational policy for internal/external customers are appropriately met.
Maintains a strong working knowledge of all applicable computer systems that will affect and support EMS activities.
Demonstrates a strong ability to multitask by utilizing multiple computer systems, including EMS CAD software.