EMS Operations Supervisor - EMT

AMR•Springfield, MA

5d•$54,000 - $70,000•Onsite

About The Position

The Operations Supervisor ensures the delivery of high‑quality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.

Requirements

At least 3 years of EMT experience
Current EMT certification
Must meet AMR driving policy requirements
High school diploma or GED required
Strong communication, leadership, and problem‑solving abilities
Ability to maintain confidentiality and use sound judgment

Nice To Haves

Prior supervisory, FTO, or instructor experience preferred
Associate or Bachelor’s degree in Business, Healthcare, or related field preferred

Responsibilities

Support, coach, and supervise EMS personnel
Ensure clinical quality, protocol compliance, and continuous improvement.
Assist with scheduling, shift coverage, and daily staffing needs.
Respond to major incidents and coordinate operations during emergencies or disasters.
Investigate accidents, incidents, and customer concerns; document and resolve issues.
Maintain relationships with fire, police, hospitals, and other partner agencies.
Oversee narcotics management, fleet readiness, and unit stocking.
Communicate company updates, gather field feedback, and help resolve employee concerns.
Participate in training, orientation, performance feedback, and employee development.
Support HR processes including counseling, grievances, and disciplinary actions.
Complete required reports, paperwork, and operational documentation.