EMS (EMT) Hospital Liaison

MOBILE MEDICAL RESPONSE INC•Mason, MI

6d•Onsite

About The Position

The EHL serves as the primary point of contact between MMR EMS Operations and the hospital's transfer center or hospital scheduling areas for SCT, neonatal, ALS, BLS, and wheelchair transportation.

Requirements

High school diploma or GED equivalent
EMT license.
Possess and maintain a valid Michigan driver's license and maintain an acceptable driving record as defined by MMR’s insurance carrier
Excellent interpersonal relationship skills; the individual must be extremely service-minded and demonstrate excellent customer service skills.
Excellent organizational and follow-through skills.
Detail-oriented
Must have a firm basic knowledge of ambulance operations.
Must have a firm basic knowledge of hospital operations.
Ability to communicate effectively both verbally and in writing, in the English language
Self-motivated and capable of working with others
Ability to perform a variety of tasks, often changing assignments on short notice
Ability to prepare and run basic reports from various database formats
Regular in-person attendance and timeliness is essential
Ability to be flexible with work hours
Must be at least 18 years old
Suitable dexterity to operate standard office equipment.
Capability to stand or sit for extended periods of time.
Position requires managing multiple tasks in a time critical manner.

Responsibilities

Coordinates transportation needs across all hospital areas and MMR.
Builds and maintains positive relationships with hospital staff to improve trust and collaboration
Identifies and resolves real-time issues or delays; escalates concerns when needed
Actively manages transport flow to reduce delays and improve turnaround times
Tracks pending transports and follows through to completion
Provides feedback to leadership on trends, barriers, and opportunities to improve volume and service
Demonstrates strong customer service focus in all interactions with staff, patients, and families
Serves as the main point of contact for the hospital for scheduling all transportation.
Monitors for on-time performance and proactively seek to address any problems before they arise to ensure on-time performance.
Processes daily paperwork between the division and billing; ensures proper PCS documentation before transport.
Facilitates constant communication between MedCom to ensure high-quality service delivery.
Facilitates help with MedCom and/or Operations Supervisors when needed to ensure on-time performance.
Places phone calls to other healthcare facilities to arrange for better transfer volume flow.
Prepares all paperwork for the oncoming transfer crew to minimize hospital time-on-task.
Addresses patient and family needs related to transportation, including making sure patient belongings are properly transported with the family or the patient.
Able to work in a fast-paced, high-demand environment with frequent interruptions
Perform other duties as assigned.