EMS Communications Specialist

Advocate Health and Hospitals Corporation•Macon, GA

6d•Onsite

About The Position

Receives incoming calls for all emergency and non-emergency requests for help or transports. Responsible for obtaining all pertinent information from callers and dispatching ambulances to proper locations with exact directions. Provides basic life support to patients according to established standards and guidelines and gives pre-arrival instructions to persons in emergency situations. Completes all paperwork in a concise, timely manner according to established standards and guidelines. Serves as the primary point of contact for all EMS related activities and works on filling open shifts when necessary. Appropriately moves units to Department Posting Plan. Appropriately assigns calls to units. Serves as coordinator of EMS activities in absence of Supervisor with input from Leadership as necessary. Utilize resources to maximize performance and minimize the loss of call volume. M.E.D.S.: Extent to which employee is able to identify, understand and practice all components of M.E.D.S. HIPAA: The extent to which the employee maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including but not limited to No Press No Info guidelines and patient rights to privacy.

Requirements

Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.
Completion of High School or equivalent.
Must be able to type 25 wpm, have excellent organization, interpersonal and communications skills, have problem-solving abilities and be able to think analytically.
Must have computer knowledge and skills.
Must be able to work with accuracy under stress and emergency situations.
Must be able to multi task.
Discretion required in handling confidential information.
Must be able to use visual acuity to see monitor screen, computer and hard copy materials.
Must be able to hear and verbally communicate in person and over the phone or radio.
Must be able to sit for prolonged periods of time (up to 2 hours).
Must be able to comprehend and learn operation of various office equipment.
Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation.
Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics.
Must be able to lift up to 10# specific to job evaluation.

Nice To Haves

EMD procedure knowledge preferred.
Georgia Emergency Medical Technician/Basic Certificate is preferred.
Minimum of 1 year of Public Safety communications experience preferred.

Responsibilities

Receives incoming calls for all emergency and non-emergency requests for help or transports.
Responsible for obtaining all pertinent information from callers and dispatching ambulances to proper locations with exact directions.
Provides basic life support to patients according to established standards and guidelines and gives pre-arrival instructions to persons in emergency situations.
Completes all paperwork in a concise, timely manner according to established standards and guidelines.
Serves as the primary point of contact for all EMS related activities and works on filling open shifts when necessary.
Appropriately moves units to Department Posting Plan.
Appropriately assigns calls to units.
Serves as coordinator of EMS activities in absence of Supervisor with input from Leadership as necessary.
Utilize resources to maximize performance and minimize the loss of call volume.
M.E.D.S.: Extent to which employee is able to identify, understand and practice all components of M.E.D.S.
HIPAA: The extent to which the employee maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including but not limited to No Press No Info guidelines and patient rights to privacy.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program