EMS Communications Specialist
About The Position
The EMS Communications Specialist is responsible for receiving incoming calls for all emergency and non-emergency requests for help or transports. This role is crucial for obtaining pertinent information from callers and dispatching ambulances to the correct locations with precise directions. The specialist also provides basic life support to patients according to established standards and guidelines, and gives pre-arrival instructions to individuals in emergency situations. Additionally, the role involves serving as the primary point of contact for all EMS-related activities, filling open shifts when necessary, and acting as a coordinator of EMS activities in the absence of a Supervisor. The position requires a strong understanding and practice of M.E.D.S. (Managing Every Difficult Situation) and strict adherence to HIPAA guidelines for patient information confidentiality.
Requirements
- Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.
- Completion of High School or equivalent.
- Must be able to type 25 wpm.
- Excellent organization, interpersonal and communications skills.
- Problem-solving abilities.
- Able to think analytically.
- Must have computer knowledge and skills.
- Must be able to work with accuracy under stress and emergency situations.
- Must be able to multi-task.
- Discretion required in handling confidential information.
- Must be able to use visual acuity to see monitor screen, computer and hard copy materials.
- Must be able to hear and verbally communicate in person and over the phone or radio.
- Must be able to sit for prolonged periods of time (up to 2 hours).
- Must be able to comprehend and learn operation of various office equipment.
- Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation.
- Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics.
- Must be able to lift up to 10# specific to job evaluation.
Nice To Haves
- EMD procedure knowledge preferred.
- Georgia Emergency Medical Technician/Basic Certificate is preferred.
- Minimum of 1 year of Public Safety communications experience preferred.
Responsibilities
- Receives incoming calls for all emergency and non-emergency requests for help or transports.
- Obtains all pertinent information from callers and dispatches ambulances to proper locations with exact directions.
- Provides basic life support to patients according to established standards and guidelines and gives pre-arrival instructions to persons in emergency situations.
- Completes all paperwork in a concise, timely manner according to established standards and guidelines, ensuring mileage and zip codes are correct.
- Serves as the primary point of contact for all EMS related activities and works on filling open shifts when necessary.
- Appropriately moves units to Department Posting Plan.
- Appropriately assigns calls to units, complying with zoning requirements and using CAD tools to determine the closest unit.
- Serves as coordinator of EMS activities in absence of Supervisor with input from Leadership as necessary.
- Utilizes resources to maximize performance and minimize the loss of call volume.
- Helps push crews out of area emergency departments.
- Identifies, understands, and practices all components of M.E.D.S.
- Maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including No Press No Info guidelines and patient rights to privacy.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
