EMS Administration Supervisor

Global Medical Response•Bridgeport, CT

About The Position

The EMS Administration Supervisor oversees day-to-day EMS operations, including staffing, scheduling, equipment and supply readiness, internal communications, budget considerations, outside-agency coordination, and community relations. The role supports continuous service delivery, operational readiness, compliance with company standards, and safe, effective ambulance resource deployment. The supervisor serves as a liaison between field personnel and management, supports employees with operational and administrative concerns, and supervises and develops assigned personnel and operational leaders. The position is a full-time opportunity in Bridgeport, Connecticut, with a schedule that may include nights, weekends, and holidays. Compensation is $73,000–$89,000 annually, depending on relevant experience.

Requirements

At least 3 years of EMS field experience.
High school diploma or equivalent (GED).
State EMT or Paramedic certification.
State driver’s license and a driving record compliant with GMR’s Safety & Driving policy; proof is required if conditional employment is made.
As applicable to EMT or Paramedic certification: BLS, ACLS, PALS/PEPP, and BTLS/PHTLS certifications.
Ability to work a variety of scheduled hours, including nights, weekends, and holidays.

Nice To Haves

Prior FTO or other leadership/supervisory experience.
Some advanced education.

Responsibilities

Oversee and support day-to-day field operations to ensure continuous service delivery, operational readiness, and compliance with company standards.
Model GMR’s Core Values and Core Behaviors, including integrity, accountability, teamwork, respect, and commitment to excellence.
Promote a culture of safety by enforcing company safety policies, identifying and mitigating operational risks, and addressing unsafe conditions or practices.
Oversee scheduling, including overtime distribution, shift exchanges, transfers, leave requests, sick calls, and special-event staffing.
Handle incoming standby requests and coordinate standby scheduling and pricing with scheduling staff.
Handle invoices, check requests, and other revenue billing.
Ensure appropriate ambulance staffing and resource deployment to minimize lost unit hours, maintain system status, and support emergencies, disasters, and mass-casualty incidents.
Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.
Assist field employees with scheduling, payroll, work assignments, vehicles, equipment, and operational concerns; serve as a liaison between field personnel and management.
Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes; maintain accurate workforce records, certifications, qualifications, and transfer documentation.
Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development.
Conduct or oversee fair and timely investigations of incidents, complaints, employee-relations matters, customer-service concerns, and performance issues, ensuring resolution and follow-up.
Collaborate with field training staff, clinical leadership, dispatch, and support services to identify improvements and enhance service quality.
Participate in new-employee onboarding and orientation and promote communication and teamwork throughout the operation.
Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to support consistent interpretation, enforcement, and compliance.
Foster a positive workplace culture through open communication, employee engagement, and diversity, equity, and inclusion initiatives; support affirmative-action and equal-employment-opportunity objectives.
Ensure compliance with company, departmental, employment-law, and information-security policies, procedures, and training requirements.
Perform other duties as assigned in support of operational goals.