EMR Specialist - Dallas - Texas Orthopaedic Associates

ORTHOLONESTAR MSO LLC•Dallas, TX

19d•$24 - $30•Onsite

About The Position

The EMR Specialist serves as the practice’s subject matter expert for athenahealth (athenaOne) and the applications that integrate with it. The role responds to provider and staff requests, configures workflows, troubleshoots and tests the EMR and integrations, and trains new and tenured employees on application best practices. The specialist works directly with the Chief Operations Officer on integrations, vendor management, and system optimization. The position supports users and resolves application issues; manages user accounts, roles, and permissions; builds provider workflows and EMR content; and monitors queues and open items. It also supports third-party applications and interfaces, investigates data transfer errors, reviews and tests software releases and configuration changes, and leads implementation of new applications and features. Training responsibilities include developing and maintaining educational materials, onboarding and ongoing training, assessing proficiency, and communicating system updates. Additional duties include supporting patient-facing tools, assisting with hardware deployment across locations, and maintaining HIPAA privacy and security standards. The position works in a climate-controlled office and may potentially transition to remote work at home. Occasional travel between practice locations is required. The typical schedule is eight hours per day, Monday through Friday.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of hands-on experience with athenahealth (athenaOne) in a medical practice setting.
Demonstrated experience building templates and customizing provider workflows in an EMR.
Experience troubleshooting software issues and testing system changes, upgrades, or new releases.
Experience training adult learners one-on-one and in groups.
Strong understanding of clinical and front-office workflows, including scheduling, check-in, documentation, orders, results, and messaging.
Working knowledge of how EMR documentation and workflows affect charge capture and billing.
Excellent communication skills, including the ability to explain technical concepts to non-technical users and providers.
Strong analytical, problem-solving, and organizational skills, with attention to detail in documentation.
Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and ability to learn new software quickly.
Ability to travel occasionally between practice locations.
Ability to meet the position’s physical demands, including extended sitting and computer use; reaching; occasional stooping, kneeling, crouching, crawling, and lifting objects up to 10 pounds; and the ability to talk and hear.

Nice To Haves

Associate’s or bachelor’s degree in health information management, healthcare administration, information technology, or a related field.
Experience as an EMR administrator, super-user, or support specialist.
Experience supporting third-party integrations or interfaces; familiarity with HL7.
EMR-related certification, such as Certified Electronic Health Records Specialist (CEHRS).

Responsibilities

Serve as the practice’s subject matter expert for athenahealth (athenaOne) and the primary resource for providers, staff, and leadership.
Provide first-level application support, respond to assistance requests, and track each request through resolution.
Open, track, and escalate support cases with athenahealth and other vendors.
Create and manage user accounts, roles, and permissions, ensuring access aligns with job functions and is removed upon separation.
Complete provider and staff requests for EMR build and configuration changes.
Build and customize provider workflows and content, including templates, order sets, favorites, macros, clinical alerts and rules, tasking filters, and scheduling templates.
Analyze application and workflow utilization and develop improvements that reduce documentation burden and increase provider adoption.
Monitor work queues, unsigned documents, and open items, and partner with managers to address backlogs.
Support and maintain third-party applications integrated with Athena, including patient engagement, telephony, labs, imaging, e-prescribing, and reporting tools.
Work with the COO and vendors to scope, configure, and test integrations and interfaces, and validate data flows.
Monitor interfaces for errors or failed data transfers, identify root causes, and coordinate fixes with athenahealth and vendors.
Maintain documentation of system configurations, integrations, and vendor contacts.
Troubleshoot application and workflow issues, identify root causes, and document resolutions.
Review athenahealth release notes, assess their impact on current workflows, and recommend features for adoption.
Develop and execute test plans for releases, configuration changes, and integrations; document results and coordinate sign-off with the COO.
Lead implementation of applications and features, including planning, testing, training, go-live support, and follow-up.
Develop and maintain application training materials, schedules, protocols, manuals, tip sheets, reference guides, presentations, and checklists.
Train new employees and provide ongoing training to staff and providers on best practices, workflow changes, and release features.
Assess users’ application proficiency, identify training gaps, and communicate findings to the COO.
Communicate system changes, updates, and release highlights to users through meetings, memos, and emails.
Provide patient-level support for patient-facing tools such as the patient portal and online scheduling.
Assist with hardware deployment across locations as directed.
Uphold HIPAA privacy and security standards in system access, configuration, and support activities.
Work independently with minimal supervision, manage competing priorities, and follow through on requests.
Perform other duties as assigned.