EMR Specialist - Dallas - Texas Orthopaedic Associates
About The Position
The EMR Specialist serves as the practice’s subject matter expert for athenahealth (athenaOne) and the applications integrated with it. The role fulfills provider and staff requests, customizes workflows, troubleshoots and tests the EMR and integrations, evaluates software releases, and trains new and tenured staff on best practices. The specialist works directly with the Chief Operations Officer on integrations, vendor management, and system optimization. The position supports users, manages accounts and permissions, builds and customizes provider workflows, maintains third-party applications and interfaces, and monitors data flows. It also handles troubleshooting, release planning and testing, implementation of applications and features, training materials and education, and patient-level assistance with patient-facing tools. The specialist upholds HIPAA privacy and security standards, manages competing priorities independently, and may assist with hardware deployment across locations. The role is based in a climate-controlled office environment, with the possibility of transitioning to remote work from home and occasional travel between practice locations. The position typically works eight hours per day, Monday through Friday. Physical activity is primarily sitting and using hands and fingers to type or handle paper; occasional tasks include reaching, stooping, kneeling, crouching, crawling, and lifting objects up to 10 pounds.
Requirements
- High school diploma or equivalent.
- At least 1–3 years of hands-on athenahealth (athenaOne) experience in a medical practice setting.
- Demonstrated experience building templates and customizing provider workflows in an EMR.
- Experience troubleshooting software issues and testing system changes, upgrades, or new releases.
- Experience training adult learners one-on-one and in groups.
- Strong understanding of clinical and front-office workflows, including scheduling, check-in, documentation, orders, results, and messaging.
- Working knowledge of how EMR documentation and workflows affect charge capture and billing.
- Excellent communication skills and ability to explain technical concepts to non-technical users and providers.
- Strong analytical, problem-solving, and organizational skills, with attention to detail in documentation.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, and ability to learn new software quickly.
- Ability to work independently with minimal supervision and manage competing priorities.
- Ability to meet the role’s physical demands, including sitting and typing or handling paper for much of the workday, reaching, occasional stooping, kneeling, crouching, crawling, and lifting objects up to 10 pounds; ability to talk and hear.
Nice To Haves
- Associate’s or Bachelor’s degree in health information management, healthcare administration, information technology, or a related field.
- Experience as an athenahealth administrator, super-user, or EMR support specialist.
- Experience supporting third-party integrations or interfaces.
- Familiarity with HL7.
- EMR-related certification, such as Certified Electronic Health Records Specialist (CEHRS).
Responsibilities
- Serve as the practice’s athenahealth (athenaOne) subject matter expert and primary resource for providers, staff, and leadership.
- Provide first-level application support, respond to requests by phone, email, or help desk, and track issues through resolution.
- Open, track, and escalate support cases with athenahealth and other vendors.
- Create and manage user accounts, roles, and permissions, ensuring access aligns with job functions and is removed promptly at separation.
- Complete prioritized EMR build and configuration requests from providers and staff.
- Build and customize provider workflows and content, including encounter and exam templates, order sets, favorites, macros, clinical alerts and rules, tasking filters, and clinical and scheduling templates.
- Analyze application and workflow utilization, identify improvements, and design efficient workflows that reduce documentation burden and increase provider adoption.
- Monitor work queues, unsigned documents, and open items, and work with managers to resolve backlogs.
- Support and maintain third-party applications integrated with Athena, including patient engagement, call center and telephony, labs, imaging, e-prescribing, and reporting tools.
- Work with the COO and vendors to scope, configure, and test integrations and interfaces, and validate data flows between systems.
- Monitor interfaces for errors or failed data transfers, identify root causes, and coordinate fixes with athenahealth and vendors.
- Maintain documentation of system configurations, integrations, and vendor contacts.
- Troubleshoot application and workflow issues, determine root causes, and document resolutions.
- Review athenahealth release notes, assess impacts on current workflows, and recommend features for adoption.
- Develop and execute test plans for releases, configuration changes, and integrations; document results and coordinate sign-off with the COO.
- Lead implementation of applications and features, including planning, testing, training, go-live support, and post-go-live follow-up.
- Develop and maintain company-wide application training materials, schedules, protocols, manuals, tip sheets, quick reference guides, presentations, and checklists.
- Train new employees during onboarding and provide ongoing training to staff and providers on best practices, workflow changes, and release features.
- Assess users’ application proficiency, identify training gaps, and communicate findings to the COO.
- Communicate system changes, updates, and release highlights to users through meetings, memos, and emails.
- Provide patient-level support for tools such as the patient portal and online scheduling.
- Assist with hardware deployment across locations as directed.
- Uphold HIPAA privacy and security standards in system access, configuration, and support.
- Work independently with minimal supervision, manage competing priorities, and follow through on requests.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
