EMR / Security Officer

Jena Choctaw Pines•Dry Prong, LA

10d

About The Position

Under the general supervision of the Security Shift Supervisor, the EMR / Security Officer protects casino patrons, employees, and assets in accordance with applicable laws, regulations, policies, and procedures. The role provides emergency medical assistance and first aid within the scope of the employee’s EMR certification and training and maintains the confidentiality of privileged information. The duties listed are illustrative and not all-inclusive. The officer patrols the gaming floor and parking areas, monitors safety and restricted access, assists patrons, verifies gaming transactions, transports money and gaming instruments, and supports compliance with gaming policies. The role also handles routine inspections, emergency situations, investigations, reports, logs, and lost-and-found documentation; communicates with security personnel and coordinates with local government, law enforcement, and firefighting agencies. The officer responds to medical emergencies, administers first aid, and assists emergency medical services personnel. Work is generally performed in a casino environment with frequent public contact, moderate to high noise, and possible exposure to dirt, dust, unpleasant odors, second-hand smoke, outdoor weather, hazards, and physical risks. Extended hours, including swing shifts, evenings, holidays, and weekends, may be required.

Requirements

High school diploma or GED.
Must be at least 21 years old.
One year of security experience, or an equivalent combination of education and experience.
Current EMR license.
Complete and maintain CPR, AED, and First Aid certifications.
Ability to become certified as an Emergency Medical Responder by the State of Louisiana.
Valid driver’s license, adequate transportation, and a clean driving record.
Knowledge of tribal, federal, and state gaming, criminal, traffic, and civil codes and laws; and of security operations, including investigations, patrol, communications, records, public relations, and crime prevention.
Ability to establish and maintain professional relationships with coworkers at all levels and guests of varied social and cultural backgrounds.
Ability to work independently, meet strict timelines, stay organized, and meet deadlines.
Ability to be persuasive and tactful in controversial situations and make effective decisions in routine and emergency situations.
Ability to prepare accurate, complete, and legible reports; give detailed, objective oral presentations; and respond to questions.
Effective verbal and written communication and problem-solving skills.
Ability to read, analyze, and interpret operating and technical procedures, government regulations, and other correspondence.
Ability to maintain integrity, confidentiality, and discretion when handling confidential information.
Must be able to work weekends and holidays as needed.
Ability to interpret applicable federal, state, county, and local laws, regulations, and rules.
Ability to analyze problems, project consequences, identify solutions, and implement recommendations.
Physical ability to meet the job’s working-condition demands, including prolonged standing and walking and occasional lifting or moving of up to 100 pounds.

Nice To Haves

One year of experience as an EMR.
Gaming industry experience.
Tribal preference applies; preference criteria are specified in the job description.

Responsibilities

Attend and participate in security briefings and staff meetings.
Patrol the gaming floor and conduct checks of open machines, floor banks, drop doors, and parking lots; identify and report suspicious activity.
Assist with training and development of newly hired staff.
Perform lobby duties, including verifying patrons’ ages, opening doors, checking suspicious packages, and identifying intoxicated patrons.
Verify fills, jackpot winnings, and credits for accuracy; transport money, chips, tokens, and markers.
Control access to restricted areas and identify and report safety hazards.
Conduct routine, daily, and monthly inspections of signs, aisles, walkways, fire suppression systems, and fire extinguishers.
Assist patrons with vehicle lockouts, lost and found, and safety issues.
Monitor employee adherence to gaming policies and procedures and report violations.
Manage emergency situations, which may include resetting alarms, evacuating people, or shutting down the building.
Conduct initial investigations, interview customers and employees, obtain written statements, and complete timely, thorough, and accurate reports.
Complete and verify gaming paperwork, departmental logs, reports, and parking violations.
Communicate with security personnel using two-way radios and established codes and procedures.
Oversee lost-and-found documentation by ensuring found items are bagged, tagged, and accounted for.
Coordinate with local government representatives, law enforcement, and firefighting agencies regarding casino activities.
Respond as an EMR to medical emergencies; administer first aid and artificial respiration, assist paramedics and other emergency medical personnel, and provide emergency care to patrons.
Contribute to team efforts, achieve related results, and perform other required duties.