EMR MANAGER - FULL-TIME

InterCommunity, Inc.•East Hartford, CT

5h•$52,000 - $95,000•Onsite

About The Position

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers. Our Addiction Services Division provides a full continuum of care. At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

Requirements

Bachelor's Degree (or 1-2 equivalent work experience.)
1 - 3 years’ experience providing software support services required
Time Management
Decision Making
Communication Proficiency
Organization Skills
Excellent customer service skills.
Initiative to become a subject matter expert.
Must be able to handle multiple priorities simultaneously.

Responsibilities

Supervises the day-to-day operation of the EMR Help Desk (Epic) Specialists, report writing, and DDAP reporting staff/teams to ensure timely and efficient support ticket resolutions and project completion.
Supports the Director of IT in forwarding IT and Intercommunity initiatives as per the policies and procedures.
Provides IT-related project management, facilitates SOW approvals, and supports vendor relations related to the areas they supervise.
Offers suggestions, solutions, and improvements for the IT team, EMR management/policies/processes, reporting processes, and DDaP management.
Acts as the go-to staffing backup to the IT Director when the IT Director is unavailable.
Provides Tier 3 Support for EMR, EMR Project Management for upgrades/rollouts, system expansions as well as being the escalation point for all EMR, Reporting, and DDAP related issues.
Provides supervision to the IT admin team (Reporting, EMR support, and DDAP submission) via team meetings and one on one staff weekly supervision.
Approves timecards for the Reporting, EMR specialists, and DDAP staff.
Supports the IT Director on Administrative-related tasks (fulfills report requests, EMR/IT project management, and DDAP).
Assists in the creation of IT Policies and procedures.
Oversees the identification of EMR/EHR software anomalies; testing of anomalies to verify and determine scenarios under which they occur; documents verified anomalies and escalates as appropriate.
Supports annual UDS submission with reports run from Epic.
Attends all mandatory department/agency meetings and trainings.

Benefits

Medical
Dental
Voluntary Vision
Group Life
Supplemental Life
Short-Term Disability
Long-Term Disability
401k
3% employer match on 401k
3% employer contribution to 401k after 12 months and 1,000 hours worked
Work Life-Balance-Flexibility
Generous Paid PTO
Paid holidays
Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
Career advancement opportunities in a supportive, mission-driven environment.