EMR Technician I | Full-Time, Day Shift

Phelps Health

1d•Onsite

About The Position

The EMR Tech I performs a variety of health information activities necessary to ensure patient documentation is collected, accurately processed, retrievable, and appropriately disseminated. Depending on the primary job function, staff may be responsible for retrieving patient records from designated pick-up areas, prepping and scanning inpatient documentation, or prepping, scanning, and linking outpatient documentation. This role involves performing quality assurance on their own work to maintain the integrity of the record and responding to requests for medical records from other healthcare providers and patients. Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri, committed to developing its team and providing life-saving care.

Requirements

High School Diploma or GED required.
One year clerical experience required with computer proficiency.
Considerable mental concentration for sustained periods of time with attention to detail of paramount importance.
Must handle confidential material.
Long periods of sitting is required.
Must be able to handle and transport 5-10 lbs. of charts for short periods of time.
Standing, walking, reaching, bending, and stooping.
Must be able to push/pull computerized cart to floors and stand for extended periods of time to process records.
Vision must be good.
Must have finger dexterity and complete use of hands and arms.
Approximately 80% of working time is spent at a computer.
Must have great customer service skills and the patience to deal with difficult situations.

Nice To Haves

One year experience in Health Information Management with demonstrated knowledge of the medical record and familiarity with an electronic medical record, preferred.

Responsibilities

Handles requests and inquiries for patient health information received via mail, fax, phone, or in-person.
Verifies patient identity and confirms authorization validity.
Ensures the requesting party has a legal right to request a patient's medical information.
Collects and checks-in inpatient, observation, and surgery charts.
Follows up on missing charts that are not received timely.
Processes (assembles, scans, and links) current patient documentation when rounding on floors or post-discharge according to HIM Clerical Staff Productivity and Quality Procedures policy.
Collects and processes (assembles, scans, and links) discharged charts from outpatient departments and visits according to HIM Clerical Staff Productivity and Quality Procedures policy.
Performs self-quality checks ensuring that scanned documentation possesses necessary requirements and scans cleanly.
Utilizes computers to increase productivity; skilled in the use of computers, adapts to new technology; keeps abreast of changes, learns new programs quickly.
Tackles problems and takes independent action; seeks out new responsibilities, acts on opportunities.
Practices self-development and maintains current knowledge related to guidelines and standards necessary to perform job duties.
Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests; is proactive in identifying concerns or problems.
Helps resolve customer service issues in a polite manner.
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.