EMR Applications Analyst (Org Wide)

Lakeland Care Incorporated • Fond Du Lac, WI

3h

About The Position

Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of LCI’s software applications which support the Electronic Member Record (EMR). Responsible for configuration adjustments of the applications necessary to meet requirements or to improve efficiency. Create testing plans for upgrades and updates to the software applications. Review and implement tools to support end-user utilization of the applications.

Requirements

• Bachelor’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• A minimum of three to five (3-5) years of long-term care experience preferred.
• Experience in supporting an electronic medical record system is strongly preferred.
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Operational knowledge of an EMR system and care management, including all the financial, demographic case management, and provider network interactive functions is a plus.
• Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred.
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.

Responsibilities

• Assist in ensuring the EMR supports organizational business initiatives by implementing configuration changes within the software applications and documenting configuration elements.
• Coordinate and review submission of any EMR application and related systems improvement requests to the appropriate entity.
• Test operational functions in the EMR test systems when features are updated, or new features are rolled out. Ensure they are communicated timely to proper LCI management for testing and review, policy and procedure updates, and staff rollout.
• Participate in project planning and is responsible for communicating project timelines and giving timely project status updates on a regular basis.
• Troubleshoot problems and questions from end users. Provide support of daily and ad-hoc requests.
• Integrate their current knowledge of professional practice standards, as well as industry rules and regulations, ensuring that the EMR system is in compliance with regulatory requirements.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level