EMR Analyst, Ambulatory Care

Texas Scottish Rite for Children•Dallas, TX

3d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! This role involves building, configuring, testing, supporting, and optimizing EpicCare Ambulatory and assigned applications. The analyst will attend meetings, participate in committees, and engage in customer discussions, offering suggestions and recommendations. Maintaining a positive image during deadlines and stressful situations, along with professional growth and development, is crucial. The position requires ensuring department documentation is up-to-date and adhering to policies related to Governance, Change Management, Project Management, Incident Management, System Access, and Security. Maintaining certification in applicable Epic module(s) and staying abreast of system architecture changes, including upgrades and special updates, is essential. The analyst will analyze and resolve customer-reported problems, perform application and integrated testing, and participate in discovery sessions to understand operational needs. Collaboration with IT and Empower teams to identify solutions, determine build methods, and perform validation testing with end-users for operational acceptance are key responsibilities. The role requires independent work in assigned application areas, understanding ancillary Epic workflows, and supporting integration with 3rd party applications. Clear communication of project status, risks, and recommendations to stakeholders is expected.

Requirements

Bachelor’s degree in healthcare, information technology, business, clinical informatics, or a related field; equivalent experience may be considered.
Three or more years of Epic application support, build, training, or optimization experience.
Current Epic Ambulatory certification.
Knowledge of ambulatory clinical workflows, outpatient documentation, orders, referrals, result routing, inbasket workflows, and provider workflows.
Strong analytical, troubleshooting, communication, organization, and customer-service skills.
Ability to manage multiple priorities and collaborate effectively in a mission-driven healthcare environment.

Nice To Haves

Master’s degree in healthcare, business, information systems, clinical informatics, or a related field.
Additional Epic certifications related to ambulatory operations, MyChart, Healthy Planet, orders, or reporting.
Experience in pediatric specialty care, orthopedic clinic workflows, or multidisciplinary clinic settings.
Experience with Reporting Workbench, dashboards, workqueues, SmartTools, order sets, preference lists, and optimization projects.
Licensed Registered Nurse (RN) is a plus.

Responsibilities

Build, configure, test, support, and optimize EpicCare Ambulatory and assigned applications.
Attend meetings as required, and participate on committees as directed.
Participate in customer discussion offering suggestions and recommendations.
Maintain a positive image when dealing with deadlines and demanding, highly stressful situations.
Maintain professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
Ensure department documentation is at current levels.
Adhere to policies, procedures, standards and methodology pertaining to Governance, Change Management, Project Management, Incident Management, System Access and Security.
Maintain certification in applicable Epic module(s).
Maintain awareness and expertise as the Epic system architecture is changed over time to include but not limited to upgrade and special update documentation.
Analyze Level 1 and 2 customer-reported problems to determine corrective action and provides timely feedback.
Perform application and integrated testing for the assigned module(s).
Participate in discovery sessions to identify the operational needs of the organization.
Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs.
Identify the most appropriate methods for build.
Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects.
Work independently in all areas of assigned application.
Understand and can analyze ancillary Epic workflows.
Support integration with 3rd party applications, when applicable.
Communicate project status, risks, and recommendations clearly to stakeholders.